AiChat

AVA is the core virtual assistant. It runs on an agentic AI backbone, so it reasons through multi-turn conversations, recalls earlier parts of a chat, and triggers the right action on its own. It handles the unstructured questions that a scripted menu can't, which is where older chatbots tend to fall apart.

Flows are structured conversation paths built with a drag-and-drop editor. They work like a decision tree: if a user picks one option, the bot follows a set reply. Teams use them for FAQs, lead-capture forms, and step-by-step jobs like appointment booking, where predictable answers matter more than clever improvisation.

The same setup can run on a website widget, WhatsApp, Messenger, Instagram, LINE, and KakaoTalk. Customers message from the app they already use, and the bot replies in the same thread. That removes the need to manage a separate bot for each platform.

Human agents can step into a conversation at any point, even while the bot is still replying. Agent Copilot pulls relevant knowledge in real time and suggests answers, which speeds up replies and helps newer staff handle tougher tickets.

You can crawl webpages, upload documents, and write Q&A pairs to build the knowledge the bot answers from. Agent Copilot keeps this content in one place, so updates land everywhere the assistant is deployed rather than in a single channel.

AiChat offers voice agents and digital-human avatars for web and holographic kiosks, letting customers talk to a brand without typing. These capabilities sit in the Enterprise tier, which is common for features that need heavier infrastructure and custom setup.