Aisera

This is the employee-facing companion. It answers questions and then executes the follow-up action across departments, so a single conversation can start with a payroll question and end with a completed form. It works inside the chat tools people already have open.

Agent Composer lets teams describe a new agent in natural language instead of code. You define what it handles, which systems it can touch and what it should refuse, then test it before release. It's the fastest path for a department with a niche process that no prebuilt agent covers.

Aisera Unify is the integration layer, built on open standards including A2A, MCP and AGNTCY. It lets you plug in third-party agents and tools alongside Aisera's own, which matters if you've already bought agents elsewhere and don't want a second silo. The point is orchestration, not lock-in.

Agent Assist works on the human side of the desk. It drafts replies, surfaces the next best action and summarizes long threads so a rep doesn't reread forty messages. New hires tend to feel the difference first, since the suggested answer carries the institutional knowledge they haven't learned yet.

The library ships with more than 400 connectors for ticketing, knowledge and identity systems, plus a large set of pretrained workflows for common tasks. Aisera's own materials cite 1,200+ workflows, and the count is the reason a deployment can go live in weeks rather than quarters. ITSM automation is the deepest area, followed by HR and customer service.

TRAPS is Aisera's governance framework: trusted, responsible, auditable, private and secure. In practice that means permission scoping, audit trails and observability through OpenTelemetry, which your security team will ask about before anything goes live. The analytics view tracks containment, resolution and handoff rates per agent.