Arbyn

Most support bots stop at answering. Arbyn changes shipping addresses, issues refunds, cancels orders, starts returns, applies discounts, sends reships, and issues gift cards directly in Shopify. Anything that moves money goes into a queue for your one-tap approval, so the agent keeps its hands off the wallet unless you say yes. That's the whole point.

Arbyn writes every reply in your voice instead of a generic bot tone. You approve the early messages, and it calibrates from there, so customers get answers that read like you typed them. Over time the drafts get closer to your phrasing without you editing every one.

The agent loads your orders, catalog, policies, and shipping zones the moment it connects. There's no knowledge base to build and no help doc to maintain. That means it knows your actual shipping windows and return rules before the first email lands, which is where DIY bots usually fall apart. Setup is quick. Minutes, not weeks.

Arbyn covers both channels, so a customer who emails on Monday and chats on Tuesday reaches the same agent with the same store context. You don't stitch together two tools or train the bot twice. One agent, one brain.

Beyond answering questions, the agent recommends products and bundles inside the conversation. A customer asking about a return can be nudged toward an exchange or an add-on, turning a support ticket into revenue rather than a pure cost. Does it always land? No. But it beats a dead end.

Arbyn detects the customer's language and replies in it, covering 21 languages out of the box. Stores selling into several regions can serve those buyers without hiring multilingual staff or routing messages by hand.