Asklo
Klevu · Marketing · Chatbot
Asklo is an AI assistant that answers customer questions on e-commerce product pages, helping online stores cut support tickets and boost conversions.
About Asklo
What Is Asklo
Asklo is a product Q&A assistant built for e-commerce stores. It lives on your product pages and answers shopper questions about specs, shipping, returns, and warranties the moment they come up. Instead of leaving a page to email support, a visitor gets an instant reply without breaking the buying flow. It works less like a support inbox and more like an e-commerce AI chatbot wired into the product page.
The platform is made by Klevu, a search and discovery company that already works with online retailers. That background shows in how Asklo connects: you sign up, build a widget, and paste a snippet of code into your site. Shopify stores can install it in a click through the Shopify app. Everything else takes roughly an hour to wire up. The tool answers in multiple languages, so a store selling across borders doesn't need separate setups for each market. Why does that matter? Shoppers who get an answer in their own language buy more.
The main limits are scope and cost. Asklo handles product and policy questions, not full order management or account issues, so it won't replace a helpdesk for post-purchase problems. Pricing is request-based: you get a small free allowance, then pay per request or move to a fixed monthly tier. Stores with very high traffic should watch usage closely. That's the catch.
Getting Started
- Sign up for a free account at the Asklo hub, or install the app from the Shopify App Store.
- Create a widget and set its questions, tone, and language options to match your brand.
- Copy the widget snippet and paste it into your product page template, or use the Shopify one-click setup.
- Let Asklo pull your product data and review the generated answers, editing any that need a human touch.
- Publish the widget and check the real-time analytics dashboard to see what shoppers ask.
Product Information
A quick look at Asklo's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- E-commerce store owners
- Shopify merchants
- Marketing and CRO teams
Tasks
- Answering on-page product questions
- Reducing support volume
- Running multilingual stores
Scenarios
- High-traffic product launches
- Cross-border selling
- Lean support teams
Key features
AI Answers on Product Pages
The core of Asklo is a widget that sits on your product page and answers shopper questions in real time. It handles product details, shipping, returns, and policies, and it generates follow-up questions to keep the conversation moving. The point is to remove the pause before checkout. A live Q&A that responds in seconds beats a form that takes a day. That gap is where carts get abandoned.
Intent-Driven Conversation
Rather than matching keywords, Asklo reads what a shopper actually wants. Someone asking "will this fit in a carry-on" gets a useful answer, not a list of unrelated links. That intent handling separates it from a basic FAQ accordion, and for a store that's the difference between a chat that helps and a product page widget that shoppers ignore because it answers the wrong question.
Custom Questions and Answers
You control what the widget knows. Add your own questions, edit replies, and set the tone so answers sound like your brand instead of a generic bot. This matters when your store has policies the AI can't infer from product data alone. Shipping rules are a common example.
Multi-Language Support
Asklo answers questions in multiple languages, so an international store can serve customers in their own words. That reduces friction for shoppers who'd otherwise struggle with an English-only widget. Simple as that.
Shopify One-Click Integration
For Shopify merchants, the app installs in a click with no coding. Other platforms take about an hour using a code snippet. Setup is light, and a store owner can do it without a developer.
Real-Time Analytics
A dashboard shows what customers ask, how the assistant performs, and where shoppers drop off. That feedback loop lets you spot gaps in your product pages and fix the content that causes questions. It's the part most store owners underrate. Fix the page, and the questions stop.
Pros and cons
Pros
- Answers product questions directly on the page, which keeps shoppers in the buying flow.
- Shopify install is one click, and other platforms are a simple snippet.
- Multi-language answers suit stores selling across borders.
- Analytics reveal the questions your product pages fail to answer.
- A free starting tier and 7-day trial let you test before paying.
Cons
- Scope stops at product and policy questions, so post-purchase issues still need a helpdesk.
- Request-based pricing means high-traffic stores can outgrow the cheap tiers fast.
- No public info on API availability, so custom integrations may need to be confirmed with the vendor directly.
Frequently asked questions
Asklo answers customer questions on e-commerce product pages. It handles queries about product details, shipping, returns, and policies, and it responds instantly so shoppers don't have to leave the page or email support.
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