BestChat
Bitcloud Technology Inc. · Marketing · Chatbot
BestChat is a live chat software and AI chatbot platform for ecommerce stores, pairing a website chat widget, an AI agent trained on your catalog, and tools for human agents and supervisors.
About BestChat
What Is BestChat
BestChat is a customer support software platform run by Bitcloud Technology, a Canadian company based in Richmond Hill, Ontario. The core product is a chat widget you drop onto a storefront plus a dashboard where your team answers the conversations. An AI layer sits on top of that setup. It reads your product pages, policies, FAQs, and uploaded files, then answers routine shopper questions on its own.
The sales pitch centers on a specific problem. Small stores get the same handful of questions about shipping, returns, sizing, and stock, and answering them eats the hours of a one or two person support team. BestChat automates that first line of contact, and anything outside its knowledge passes to a live agent in the same window.
Two limits matter before you sign up. The platform is built around ecommerce, so the AI shines when it has a catalog and order data to learn from, and helps far less on a site with no products. And the paid plans cap AI chats, products learned, and agent seats, which means costs rise with store size rather than staying flat.
Getting Started
- Install the app from the Shopify app store for Shopify live chat, or grab the WordPress plugin and Wix integration, then connect your domain to the BestChat account.
- Pick a plan. The free tier allows 80 AI chats a month, which is enough to test the bot on a few products before paying anything.
- Point the AI at your content. It crawls product pages, policies, and FAQs automatically, and you can add AI training items such as shipping rules or size charts by hand.
- Style the chat window to match your brand and set working hours, quick replies, and the departments that should receive which conversations.
- Go live, then watch the chat transcripts and AI insights to see which questions the bot handles and which ones land on an agent.
Product Information
A quick look at BestChat's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Small Shopify stores
- Growing ecommerce brands
- Store supervisors and team leads
Tasks
- Answering repetitive pre-sales questions
- Handing off hard cases
- Running social and WhatsApp conversations
- Reviewing support quality
Scenarios
- A store owner asleep while shoppers browse
- A holiday sale with heavy traffic
- A customer tracking a late order
Key features
AI Agent Trained on Your Store
The bot learns from product pages, blogs, uploaded files, FAQs, and policies, and it refreshes when you change a listing. Setup is mostly automatic. You give it a catalog, it builds a knowledge base, and the free plan already covers 80 products for testing. The difference shows up in the answers: a bot that knows your return window and your size chart can resolve a question a generic chatbot would hand off.
Live Chat for Human Agents
The same widget runs a live chat software console where agents see visitor pages, referrals, IP, and search keywords in real time. Agents can send quick answers, transfer a chat to a colleague, ask for help, or pull a supervisor into a three way conversation. File transfer, screen capture, and location sharing cover the cases where text alone stalls.
Multi-Channel Inbox
Conversations from the website, Instagram, WhatsApp, Facebook Messenger, and WeChat land in one place. Each channel keeps its own identity, so a shopper who messages you on WhatsApp gets a reply there rather than being pushed to the site. Agents work the queue from the web dashboard, the iOS app, or the Android app.
AI Writing and Insights
Two smaller tools sit beside the bot. AI Help Me Write drafts replies for agents, which speeds up the awkward part of support where you know the answer but have to type it out. AI Insights scans conversations and reports on the questions customers ask most, giving a store owner a short list of fixes for the product pages themselves.
Team Management and Chat Automation
Supervisors set departments, working hours, and chat automation rules for distribution based on how many conversations each agent can hold. Login restrictions and service quality controls help when a store hires seasonal staff, and the report builder tracks response time, conversion, and visitor traffic by page and keyword.
Plans That Scale With the Store
The lineup runs from a free tier with 80 AI chats and 20 knowledge entries, through Starter at $10, Basic at $30, Growth at $60, to Enterprise at $450 a month. Each step raises the AI chat allowance, the number of products the AI learns, and the agent seats, from one on the free and Starter plans to six on Growth. The $30 Basic plan is the first one that removes BestChat branding and adds a second and third agent seat.
Pros and cons
Pros
- Free plan with 80 AI chats a month lets you test the bot on real questions before spending anything.
- The AI reads your existing product pages and policies, so most of the setup happens without writing content from scratch.
- Prices start at $10 a month for 300 AI chats, which is low for a support tool with a live chat console attached.
- Website, Instagram, WhatsApp, Facebook Messenger, and WeChat all feed one inbox, and the iOS and Android apps mean agents can answer away from a desk.
Cons
- AI chats are capped on every paid plan except Enterprise, so a busy store can hit the limit mid-month and either upgrade or let the bot go quiet.
- The free plan covers only 20 knowledge entries and 80 products, which is too small to judge how well the bot handles a real catalog.
- Automation is tuned for ecommerce. A service business or a content site gets less value, since much of the learning relies on products and orders.
- No public API is documented, so pulling chat data into another system or building custom integrations isn't an option you can plan around.
Frequently asked questions
BestChat handles customer conversations on ecommerce sites. A shop installs the chat widget, trains the AI on its products and policies, and the bot answers routine questions while a live agent takes anything harder.
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