BIK
BIK · Marketing
BIK is an agentic AI CRM for ecommerce that merges marketing and customer support into one platform, staffed by more than 100 ready AI commerce agents you can also build yourself.
About BIK
What Is BIK
BIK is an agentic CRM built for ecommerce brands, and it treats marketing and customer support as one job instead of two. Instead of stitching together a helpdesk, an email tool, a WhatsApp scheduler, and a CDP, a brand picks from more than 100 prebuilt AI commerce agents or builds its own in Agent Studio. Each agent gets a goal, instructions, and success criteria, then runs across the channels a shopper already uses.
The product came out of a simple problem: an ecommerce team often wires up 20 or more tools and hires extra staff just to handle acquisition, retention, and support separately. BIK folds that stack into one dashboard, so a single agent can answer a shipping question, recommend a product, and recover a cart. The company reports that over 500 global brands use it and that they have driven more than $100m through the platform.
The main limitation is that BIK is a managed, sales-led platform, not a self-serve download. Pricing runs on a quote, with marketing billed by contacts and AI replies billed by usage, so a small store needs to talk to sales before it can estimate a bill. Brands that want a cheap plugin for one narrow task may find the full suite heavier than they need. You also lean on BIK's team to build agents, which keeps setup hands-off but ties you to their service.
Getting Started
- Book a demo and start a 30-day free trial, or a 90-day pilot if you run a larger store.
- Connect your storefront and catalog through Shopify, WooCommerce, BigCommerce, or the API.
- Pick prebuilt agents or describe your own goal, instructions, and success criteria in Agent Studio.
- Wire the agents into your channels: website chat, WhatsApp, Instagram, Messenger, email, or voice.
- Go live in about two weeks, then watch automation rate and revenue in the analytics dashboard.
Product Information
A quick look at BIK's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Ecommerce marketing teams
- Customer support leads
- DTC brand founders
- Agencies and multi-brand operators
Tasks
- Recovering abandoned carts
- Answering order questions
- Translating support at scale
- Running Instagram conversations
- Personalised product recommendations
Scenarios
- A DTC brand scaling paid ads
- A store entering a new language market
- A brand running a seasonal spike
- An operator consolidating tools
Key features
100+ Ready AI Commerce Agents
BIK ships more than 100 prebuilt agents across acquisition, retention, and support. A brand picks the ones that fit and turns them on, or uses them as a starting point. Each agent carries a goal and success criteria, so the set covers the funnel instead of one narrow job.
Agent Studio
Agent Studio is the builder for custom agents. You type a goal, instructions, and success criteria, then deploy. In practice, this turns a repeated manual task, such as shortlisting influencer DMs, into an agent that runs on its own and reports back on performance.
AI Helpdesk
The AI helpdesk resolves routine tickets on its own and routes the rest to a person with the reason tagged. It carries AI summaries, labels, priorities, and reply templates, and it works across WhatsApp, Instagram, email, and voice. Brands can migrate from a tool like Zendesk without downtime.
Agentic Acquisition and Campaigns
Acquisition agents and AI campaigns drive personalised outreach on the platforms shoppers already use. Segmented broadcasts and behaviour-triggered journeys run from the same place, so a campaign is built once and triggered by what a shopper does next.
Agentic Retention and Order Management
Retention agents act on churn signals, while AI order management keeps order tracking, returns, and cancellations moving. Both read live customer and order data, so a nudge or an answer reflects what the shopper actually bought.
Manifest AI Shopping Assistant
Manifest AI is BIK's AI shopping assistant for the storefront. It answers product and shipping questions in the same conversation where it sells, resolves routine queries with live order data, and hands off the rest to your helpdesk, tagged with why. Pricing for it is per AI reply.
Agentic CDP and Advanced Analytics
The agentic CDP keeps a 360-degree view of each customer's journey, order history, and past interactions so agents answer with context. Advanced analytics tracks the automation rate, AI replies, and the revenue agents influence, which shows where a journey leaks.
Open API Platform
BIK is an open API platform, so a brand connects its own apps through webhooks, REST API blocks, and more. That keeps the suite from becoming a closed box and lets a team pull agent data into tools it already runs.
Pros and cons
Pros
- Merging marketing and support into one dashboard means an ecommerce team drops a helpdesk, a campaign tool, and a CDP from its stack.
- More than 100 prebuilt agents plus Agent Studio let a brand start fast and still build a custom agent for a niche task.
- The AI helpdesk is free with unlimited seats and tickets when paired with the platform, which removes per-seat pricing pressure.
- Real-time ticket translation opens foreign language markets without hiring native-speaking support staff.
- Live order data and a CDP view mean answers and recommendations reflect the shopper's actual history, not a generic script.
- An open API with webhooks and REST blocks keeps the platform extensible rather than a closed suite.
Cons
- Pricing runs on a quote, with marketing billed by contacts and AI replies billed by usage, so estimating a bill means talking to sales first.
- Building agents leans on BIK's team, which keeps setup hands-off but makes a brand dependent on their service and turnaround.
- The AI reply model starts at a 10,000-reply monthly minimum, so a very small store may pay for capacity it doesn't use yet.
- It's aimed at ecommerce, so a business outside that world, such as a SaaS or a local service, won't get the full value of the catalog-driven agents.
Frequently asked questions
BIK is an agentic AI CRM for ecommerce. It merges marketing and customer support into one platform, where 100+ AI commerce agents handle acquisition, retention, order management, and support across channels like WhatsApp, Instagram, email, and voice.
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