Chattr™
UKG (acquired Chattr in November 2025) · Business
Chattr™ is an AI hiring platform for high-volume frontline recruiting. Its chat assistant runs applications, screening, and onboarding, and UKG now sells it as UKG Rapid Hire.
About Chattr™
What Is Chattr™
Chattr™ started as a standalone hiring tool for the kind of jobs that get filled in days, not months: cashiers, servers, warehouse pickers, home health aides. Instead of sending people to an application form, it opens a text conversation and asks questions one at a time. The candidate answers on a phone, no account and no download.
That design choice explains most of what the product does well. Hourly applicants often drop out during long forms, and Chattr removes the form entirely. Hiring managers get a shortlist of people who have already answered screening questions, plus interview slots that book themselves.
The biggest thing to know in 2026 is ownership. UKG acquired Chattr in November 2025 and relaunched the platform on November 4, 2025 as UKG Rapid Hire. Existing customers log in at app.rapidhire.ukg.net, and chattr.ai now serves as a support and migration page. New buyers go through UKG sales, which means pricing and contracts follow UKG's enterprise process rather than the self-serve signup Chattr used to offer.
According to UKG, the platform automates up to 90% of repetitive hiring tasks, including job posting, screening, scheduling, and onboarding paperwork. Treat that number as a vendor claim. The underlying mechanics are verifiable: the chat flow, the scheduling automation, and the skills-based matching are all documented on UKG's product page.
Getting Started
- Talk to UKG about your hiring volume and current systems, since new accounts are sold through UKG rather than a self-serve checkout.
- Connect the roles you hire for, along with pay ranges, locations, and the screening questions that matter for each one.
- Publish a job and let candidates start in a text thread, then watch applications arrive with answers already attached.
- Review shortlisted candidates in the dashboard, confirm interview slots, and hand off to onboarding without rekeying anything.
Product Information
A quick look at Chattr™'s pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Retail and food service HR teams
- Store and shift managers
- Healthcare and logistics staffing leads
Tasks
- Replacing the paper or web application
- Screening at volume
- Booking interviews
- Onboarding paperwork
Scenarios
- Seasonal hiring spikes
- New location openings
- Backfilling constant turnover
Key features
Chat-Based Applications
Candidates apply by text message or mobile web, answering one question at a time. There's no password, no PDF resume, and no long form to abandon halfway. For hourly roles, that single change is usually what moves application completion rates.
AI Screening and Skills Matching
The assistant asks role-specific questions and scores answers against the profile you set. UKG describes the matching as skills and experience based, which it calls success DNA. Recruiters see a ranked shortlist rather than a raw pile of applicants.
Automated Interview Scheduling
Open slots sync with the hiring calendar, and the assistant offers them inside the conversation. Candidates pick a time without waiting for a callback, and managers stop trading texts to find a gap.
Digital Onboarding
Offer letters, tax forms, policy acknowledgements, and first-day instructions run through the same chat thread. New hires finish paperwork before they walk in, which cuts the no-show rate on day one.
Pipeline Dashboard for Managers
Hiring teams see every open role, who is in which stage, and where candidates stall. Multi-location employers can compare stores or sites, which is useful when one branch keeps losing applicants at the same step.
UKG Platform Integration
Inside UKG, hiring data flows into HR records, scheduling, and payroll without rekeying. UKG also pitches predictive insights during onboarding that flag retention risk early. That integration is the main reason to pick Rapid Hire over a standalone AI recruitment assistant.
Pros and cons
Pros
- Conversational recruiting removes the application form, the single biggest source of drop-off for hourly roles.
- Screening, scheduling, and onboarding sit in one flow, so managers handle one tool instead of four.
- Text-first design matches how frontline candidates actually use their phones.
- Integration with UKG HCM and workforce management keeps new hires aligned with schedules and payroll.
- Rebranding came with continued support: existing Chattr customers keep their login and get UKG's support channels.
Cons
- No public pricing. Budgeting means a sales conversation, which slows down small teams that used to sign up online.
- The value depends on UKG. Standalone use is possible, but the scheduling and retention features work best with UKG's other modules.
- Text-based screening fits high-turnover hourly roles far better than salaried jobs that need portfolios or detailed work history.
- Documentation is now split between chattr.ai and ukg.com, so anyone searching for older Chattr guides lands on migration notices instead.
Frequently asked questions
Chattr™ handles high-volume frontline hiring: it takes applications by text, screens candidates with AI, books interviews, and pushes onboarding paperwork. Retail, hospitality, healthcare, and logistics teams use it to fill hourly roles in days instead of weeks.
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