CoSupport AI
CoSupport AI · Marketing · Chatbot
CoSupport AI is an AI customer service platform that learns from your knowledge base and past tickets, then resolves repetitive support requests on its own and drafts replies for the rest.
About CoSupport AI
What Is CoSupport AI
CoSupport AI is an AI customer service platform that plugs into the helpdesk you already run and works your ticket queue. It studies your knowledge base and your resolved tickets, then handles the repetitive inquiries end to end or drafts a reply for an agent to send.
The company ships two products that cover one queue. CoSupport AI Agent works instead of your agents on high-volume L1 tickets such as billing questions, password resets and order tracking. CoSupport AI Assistant works for them on everything that needs human judgment, producing drafts, summaries and translations. Together they cover AI ticket automation and L1 ticket automation for the repetitive majority of a support queue.
The main limit is scope. The platform is built for repetitive Tier 1 volume, and its guarantee is set at 60% AI resolution, so complex or high-stakes cases still land with a person. It also depends on decent source material, since the AI answers from your knowledge base and past tickets rather than guessing.
Getting Started
- Connect the helpdesk, knowledge base and business systems you already use.
- Run the free 30-day pilot, which includes 1,000 AI responses on live tickets.
- Pick a pricing model once the pilot shows your real resolution rate.
- Keep the same queue running past day 30 or stop, since there is no long-term contract.
Product Information
A quick look at CoSupport AI's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Support teams buried in repetitive tickets
- Small and mid-size brands with real ticket volume
- BPO and outsourcing crews
Tasks
- Automating L1 tickets
- Drafting replies for agents
- Reading screenshots and attachments
Scenarios
- Cutting first-response time
- Handling seasonal spikes
- Supporting customers in many languages
Key features
CoSupport AI Agent for end-to-end resolution
The Agent handles repetitive L1 tickets from start to finish. It reads the customer's intent, takes action through the agentic API, and escalates anything outside its scope with the full thread attached. CoSupport AI states its AI support agent can carry up to 90% of repetitive requests.
CoSupport AI Assistant for agent assist
The Assistant targets the tickets that need a person. It produces ready-to-send drafts, summaries, suggested resolutions and translations, and the agent reviews before sending. This is the side most teams keep even after automating the easy volume.
Patented anti-hallucination architecture
CoSupport AI runs on a USPTO-patented generative architecture, US11823031B1, built to keep answers grounded. The AI retrieves from your knowledge base and resolved tickets, checks the draft against those sources, and only then replies. The company claims 99% response accuracy.
Multimodal ticket understanding
Tickets rarely arrive as clean text. The platform reads screenshots, photos, videos and PDFs attached to a conversation, so a customer showing a broken dashboard or the wrong item does not need a human to interpret the file. That multimodal reading sits on top of the core customer service automation.
Agentic API for real actions
The Agentic API lets the AI change things rather than just describe them. It updates orders, cancels subscriptions, processes refunds and pulls account-specific details across your connected tools, which moves support from canned replies to finished work.
40+ languages and broad integrations
The platform runs across chat, email and voice in 40+ languages and connects to Zendesk, Freshdesk, Zoho Desk, HubSpot, Shopify and Stripe, among others. It can also sit on your site as a standalone widget if you do not run a helpdesk.
Pros and cons
Pros
- 30-day free pilot with 1,000 AI responses, so you can measure the resolution rate on real tickets before paying.
- 60-day refund guarantee: if the AI misses 60% resolution, every paid day comes back.
- Flat plan at $99 per 1,000 monthly tickets holds steady through seasonal spikes.
- Dedicated server per client with no cross-client training, and ISO 27001 certification.
- Reads images, video and documents, which keeps file-heavy tickets from needing a person.
Cons
- The guarantee tops out at 60% resolution, so complex tickets still need an agent.
- Quality depends on how clean and complete your knowledge base and past tickets are.
- It still needs a real training and setup window of roughly a few days before it runs.
- It is built around repetitive L1 volume, so low-volume or highly specialized queues see less benefit.
Frequently asked questions
CoSupport AI is used to automate customer support. It resolves repetitive L1 tickets on its own and drafts replies for the tickets that need a human, running inside your helpdesk or as a standalone widget.
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