denser.ai

A website chatbot with citations is a different proposition from one that just sounds confident. Every reply links to the passage it came from, which changes how customers read it. They can verify a shipping window or a refund rule without opening a ticket. For your team, the citation trail makes bad answers easy to trace back to a stale page.

Denser builds the first version of your bot from your content, then tests it against real customer questions and shows the gaps on screen. It proposes fixes for weak answers. Nothing goes live until you approve the change, so a bad edit cannot reach customers on its own.

The dashboard groups the questions your bot could not answer by topic and counts how often each one came up. It also catches contradictions between sources. That list is the shortest path to a better knowledge base, because it tells you what to write next instead of guessing.

The same knowledge base powers the site widget, help page, email, phone and REST API, plus installs for WhatsApp, Slack, Telegram, WordPress and Shopify. Set up the widget once with a script tag or iframe and the rest are switches in the same dashboard. The AI chatbot for websites is the same agent as the one answering email, so nothing needs retraining per channel.

Chat logs become tickets automatically, with the transcript attached, so nobody retypes the story. Your team can join an active conversation in real time, assign, tag and close in one shared queue, and see which tickets are overdue and who owns them.

Standard plans and above route Denser tickets into Zendesk, Intercom, Freshdesk or HubSpot, and let a visitor ask for a person without leaving the chat. The customer waits where they already are while your team sees who is waiting and for how long.