Flame Analytics
Flame Analytics · Marketing
Flame Analytics is an AI video analytics platform that turns existing CCTV cameras into anonymous footfall, customer behavior and conversion data for stores, malls and venues.

About Flame Analytics
What Is Flame Analytics
Flame Analytics is a Spanish software company that sells analytics for physical spaces. Its pitch is simple: the cameras are already on the ceiling, so use them to count people, trace where they walk and work out how many of them buy something. The company builds the software, pairs it with people counting using WiFi and point of sale systems, and reports everything in dashboards that venue managers read every morning.
The core piece is Hypersensor, Flame's own computer vision engine. It pulls a video stream over RTSP, runs deep learning models on it and outputs numbers instead of pictures. No faces get stored, no biometric templates get built, and the original footage stays inside the site security system. That design choice matters if your legal team has ever asked how a camera system squares with the GDPR.
Where it fits best is multi site operations. A chain of twenty stores, a mall with eighty tenants or an airport terminal needs its data in one place, and Flame's cloud platform is built for exactly that. Smaller single shops can run it too. The value still grows with the number of locations.
The limits are worth knowing up front. There's no public price list, no self serve signup and no free tier. Every deployment starts with a demo and a camera audit. Flame also sells through integrators in many markets, so your contract terms may come from a partner rather than the company itself.
Getting Started
- Request a demo on the Flame site. A sales engineer asks about your sites, camera count and the metrics you care about.
- Run a camera audit. The team checks resolution, mounting angle and network access. Counting models need at least 720p and a top down or angled view.
- Connect the cameras. You point the platform at your RTSP streams or hand the job to an installer, and the software starts detecting people on its own hardware or on Flame's cloud.
- Map the zones. Draw entrance lines, staff areas and product zones on the floor plan so counts and dwell times land in the right bucket.
- Bring in your sales data. Connect the point of sale or ERP system if you want conversion rates, then build dashboards or use the prebuilt templates.
- Open the reports. Most teams see usable data within about a week of the audit.
Product Information
A quick look at Flame Analytics's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Retail operations managers
- Shopping mall operators
- Marketing teams at physical businesses
Tasks
- Working out why sales dropped
- Setting staff schedules
- Measuring storefront performance
- Excluding staff from counts
Scenarios
- A chain rolling out analytics across dozens of branches
- A supermarket testing a layout change
- A mall event
- A bank branch sizing its counters
Key features
Hypersensor Video Engine
Hypersensor is the piece that does the actual seeing. It takes standard IP camera streams and runs deep learning models that output people counts, flows, dwell times and zone activity. Flame claims over 99 percent accuracy for people counting and says field audits run quarterly at client sites. Because one camera produces several metrics at once, you don't need a different sensor for counting, another for dwell time and another for heatmaps.
Cross Camera Reconnection
Most venues have overlapping fields of view, and single camera counts double up when someone walks between frames. Flame joins detections across cameras into a single anonymous track, so a visitor crossing three cameras is one person rather than three. It does this without biometrics or stored images, which is the part privacy teams tend to ask about first.
Staff Exclusion
Employees walk around all day and inflate every count if you let them. Flame handles this two ways: an exclusion module that learns typical staff movement patterns by zone, and manual exclusion zones for back rooms, warehouses and staff corridors. The learning is behavioral, not facial, so it stays inside the no biometrics rule.
Dashboards and Reports
The reporting side is built for people who aren't analysts. Drag and drop widgets, prebuilt templates and scheduled reports cover more than 200 KPIs, with heatmaps and trend charts rendered in real time. Multi site accounts get store to store comparison views, which is where most of the value sits for a chain.
Conversion and Sales Integration
Connecting a point of sale or ERP system lets Flame divide visitors by transactions. That gives a real conversion rate per store and per hour, the metric that separates a marketing problem from an in store one. It's the feature that turns a footfall counter into something a commercial director will actually open.
WiFi Capture and Loyalty
Flame also counts through WiFi access points and uses login data for loyalty. Visitors who join the network can be segmented by profile with consent and tied to a CRM, so a mall or hotel can reach people after they leave. WiFi counts are estimates rather than camera grade figures, so the pairing is best treated as a second signal.
Integration and Data Activation
An open API and connectors push metrics into CRMs, CMS platforms and data lakes. Real time triggers can fire automations, such as changing signage or alerting staff when a zone fills up. Device management tools monitor camera health and flag offline streams so gaps don't quietly ruin a month of data.
Pros and cons
Pros
- Runs on cameras most venues already own, so deployment costs far less than dedicated counting sensors at EUR 500 to 2,000 per unit.
- No biometrics and no stored footage, which makes GDPR conversations with legal and works councils much shorter.
- Cross camera reconnection produces visitor journeys rather than isolated per camera counts.
- More than 200 KPIs and multi site comparison views suit chains and mall operators better than single store tools.
- Open API and connectors keep the data usable in the systems a company already runs.
Cons
- No public pricing, no free trial and no self serve signup, so you can't evaluate it without talking to sales first.
- Accuracy depends on camera placement and resolution, which means an audit and possible repositioning costs before any data appears.
- WiFi based counts are less precise than camera counts, and they only capture visitors who actually connect.
- Smaller single store businesses may find the setup effort and annual contracts heavier than a simple sensor would be.
Frequently asked questions
Physical space analytics is the whole job here. Flame measures how people move through a venue. Flame takes video from existing security cameras, runs AI models on it and reports people counts, flows, dwell times and conversion rates in a cloud dashboard. The original footage isn't stored.
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