Flochat
Flochat · Voice & Language · Chatbot
Flochat is a no-code chat automation platform for SaaS teams. It combines AI answers, a visual flow builder and one inbox for 15+ messaging channels, with a free plan to start.
About Flochat
What Is Flochat
Flochat is a chat automation platform built for SaaS companies that need to talk to users in more places than a support inbox allows. You connect your product, your help documentation and your messaging channels, then let a mix of AI, branching logic and human agents handle the conversation. The company says more than 200 SaaS teams use it. It works as an AI chatbot for SaaS teams that want customer support automation without hiring a build team.
The core promise is coverage without extra headcount. A single bot can answer product questions, qualify signups, recover abandoned carts and hand a frustrated customer to a person when the script runs out. Flochat pushes two-way data between your product and the chat, so the bot can act on account details instead of guessing.
The limits show up in the plan structure. Every tier includes one chatbot, and extra bots cost £7 per month each. User caps start at 200 on the free plan, and SMS messages are billed by your own provider rather than Flochat.
Getting Started
- Create a workspace at flochat.ai and pick the free forever plan or the 14-day trial, which unlocks all Pro tools.
- Connect a channel, such as the website widget, WhatsApp, Messenger or Telegram, and set the greeting, branding and pre-chat form.
- Build the first conversation in the flow builder, or point GitBook AI at your documentation so the bot can answer from existing help pages.
- Add integrations for payments, orders or internal tools, then test the flow with a real conversation before you publish it.
- Invite team members to the omni-channel inbox and set rules for when a chat should move from the bot to a human.
Product Information
A quick look at Flochat's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- SaaS founders and small support teams
- Customer success managers
- Growth and lifecycle marketers
Tasks
- Answering repetitive product questions
- Qualifying new signups
- Recovering abandoned checkouts
- Routing complex cases to humans
Scenarios
- A free trial that needs in-app nudges
- A small team covering WhatsApp, Instagram and a website widget at once
- A product launch with a spike in questions
Key features
Answers Built From Your Own Documentation
GitBook AI connects Flochat to your help center and turns existing articles into chat answers. The bot cites the source page, so a user can check the details instead of trusting a paraphrase. When nothing matches, the flow can offer a human handoff rather than inventing an answer.
Visual Flow Builder
The flow builder is a drag-and-drop canvas for conversation logic. You add messages, conditions, delays, tags and jumps, then test the path before publishing. No code is required. The canvas still rewards people who think in decision trees, which is how a no-code chatbot stays tidy after a few months of edits.
One Inbox for 15+ Channels
The omni-channel inbox collects Messenger, WhatsApp, Instagram, Telegram, LINE, Viber, WeChat, Google Business Messages, web chat, email and SMS in a single queue. Agents see the full history and can take over from the bot mid-conversation. Channel coverage matters here: a user on LINE in Japan and a user on WhatsApp in Brazil get the same answers.
Branded Web Chat Widget
The widget drops onto any site without another channel account. You control the bubble icon, header image, welcome message, out-of-office reply and pre-chat form. It also supports a default start flow, so the first question is always the one you planned for.
Ecommerce and 30+ Integrations
Native ecommerce lets the bot show products, build a cart and check out through Stripe or PayPal inside the conversation. Outside of payments, Flochat connects to Shopify, Slack, Google Sheets, Calendly, Mailchimp, Cloudinary and a data store, which covers most of the handoffs a SaaS team needs.
API Access and Inbound Webhooks
Pro plans include API access and inbound webhooks. Your product can push events into a flow, such as a failed payment or a completed onboarding step, and the bot responds with the right message. This is the feature that turns chat automation into something closer to lifecycle messaging.
Pros and cons
Pros
- A free forever plan with unlimited conversations, one bot, 200 users and three channels, which is enough to test the idea before paying.
- Broad channel coverage in one inbox, including WhatsApp, WeChat, LINE and Viber, so regional users are not pushed to email.
- Unlimited email sending at no extra cost, with SMTP, Gmail or Sendgrid as the delivery route.
- Transparent entry pricing at £19 per month for Pro and £49 for Pro Plus, with add-ons listed per unit instead of hidden in a quote.
- Documentation-driven answers reduce the setup work, since existing help articles become the knowledge base.
Cons
- User caps are tight for consumer apps: 200 users on the free plan and 1,000 on Pro, with extra blocks of 1,000 costing £7 per month.
- Each plan includes one chatbot, and a second bot costs another £7 per month, which adds up for teams running separate brands.
- SMS billing sits with Twilio, Signalwire or Message Media, so your real messaging spend is split across two invoices.
- Live help and coaching are reserved for Pro Plus, which means Pro users rely on documentation and support tickets for complex builds.
Frequently asked questions
Flochat automates customer conversations for SaaS products. Teams use it to answer product questions, qualify signups, recover carts and route hard cases to humans, across web chat and messaging apps.
Related content
Explore related tools, skills, and articles for Flochat.
Flochat Alternatives
Off the Record
Weird Machines · Voice & Language · ProductivityOff the Record is a macOS app from Weird Machines that reshapes your voice in real time to block AI transcription, so people hear you normally and notetakers get nothing usable.
Cekura Bench
Cekura · Voice & Language · BusinessCekura Bench is a public benchmark that runs speech-to-speech models and deployed voice agents through 82 simulated phone calls, three times each, then publishes pass rates, latency and cost.
Griffin by Tavus
Tavus · Voice & Language · Video · ChatbotGriffin by Tavus is the first Human Interaction Model: a full-duplex, video-to-video system that watches, listens, and answers during a live video call in real time.