Fonada Communication Platform as a Service

You build a call menu by dragging steps, not by writing code. Callers press a digit and land with the right team, with language and department branches inside the same tree. Small teams can change a greeting in a minute without touching the phone system.

Upload a contact list, record a message and set a schedule. Fonada dials the whole list, plays the audio and reports who answered, who dropped and who pressed a key. FonaDial adds predictive and progressive dialing for agents working a queue.

The company is a solution provider for the official WhatsApp Business API, so you send template messages at scale instead of from a single phone. Order updates, abandoned cart nudges and two-way support chats all sit in one inbox. Template approval still goes through Meta, and Fonada can't speed that review up.

RCS messaging puts a verified sender, a logo and buttons into the message thread on supported Android phones. Brands use it for offers and booking confirmations that look closer to an app screen than a text. Coverage depends on the handset and carrier, so treat SMS as the fallback.

Promotional and transactional SMS are split into separate routes, which matters because Indian rules treat them differently. Transactional traffic skips the do-not-disturb filter, while promotional sends respect it. Every sender ID and template has to be registered on the DLT platform before the first send.

Number masking gives two people a temporary bridge number, so a driver never sees a customer's real line and the reverse holds too. Click to call turns a web or app button into a callback within seconds. Both help with privacy rules and with agents calling from a shared pool.

Agents log in through the browser and take calls from anywhere. This is call center software you rent by the seat instead of installing on a server. Call routing, recording, sticky agent and live dashboards come standard, and supervisors can listen in or barge into a call. Because it's hosted, adding ten seats is a configuration change, not a hardware order.

Four APIs cover the main jobs: calling, messaging, verification and WhatsApp. A voicebot can answer routine calls, and speech analytics scores the recordings afterwards. Teams that already own a CRM usually wire it up here rather than replace it.