Forethought

Autoflows are Forethought's agentic workflows, and they reason through your business policies instead of following a fixed branch structure. The AI reads what a customer wants and picks the action that resolves it, so you're not maintaining hundreds of brittle flows that break whenever a policy changes. It's the core of what makes the platform agentic rather than a scripted bot.

Solve is the omnichannel agent that handles customer inquiries from start to finish on chat, email, voice, and Slack. It resolves the request rather than deflecting it, using the Autoflows built from your own data. For support leaders, the difference is tickets that close instead of tickets that bounce back.

Triage is the AI ticket triage agent, and it classifies, prioritizes, and routes tickets the moment they arrive, tagging them by sentiment, language, and urgency. It also builds custom handoff models, so a company selling several products can route by product type or region automatically. Smarter routing means customers reach the right agent on the first try.

Assist sits inside your helpdesk and supports human agents as they work. It summarizes each ticket so an agent can jump straight in, and it guides them through the Autoflows so responses stay consistent across the team. That combination cuts the time agents spend reading and re-reading context.

Discover gives support leaders a read on how the department is performing, pulling insights from historical tickets and knowledge base content. It highlights content gaps and auto-generates articles and Autoflows to cover them, so the team resolves more issues with the knowledge it already has.

Agent QA evaluates 100 percent of interactions automatically, compared with the small sample most QA teams review by hand. It surfaces performance patterns and coaching moments across the whole team, and Forethought says it verifies facts before responding to reduce hallucinated answers.