HiJiffy Guest Communications Hub
HiJiffy · Marketing · Chatbot
HiJiffy Guest Communications Hub is an AI platform that answers hotel guest messages across web, WhatsApp and OTA channels, then passes complex cases to staff with context attached.
About HiJiffy Guest Communications Hub
What Is HiJiffy Guest Communications Hub
HiJiffy Guest Communications Hub is a hotel messaging platform for hotels and hotel groups. It collects webchat, social messages, WhatsApp, email and OTA conversations into one place, then lets an AI assistant handle the questions that fill a front desk's day: check-in times, breakfast hours, parking, Wi-Fi, late checkout.
The company behind it started in 2016 in Portugal. HiJiffy says 2,600+ hotels in more than 60 countries use the platform, and HotelTechReport shows a 4.5/5 rating from 200+ verified reviews. The assistant answers from the property's own verified knowledge base instead of the open web, and each reply keeps a visible source so staff can check what a guest was told. That audit trail is the main thing separating it from cheaper hotel guest communication software that only logs chats.
The limits matter as much as the features. Pricing follows room count and runs from €99 to €350 per month before setup fees, the cheap plan covers only 25 FAQ topics in 3 languages, and WhatsApp sits in the top plan or as an add-on. A 20-room guesthouse with a quiet inbox will struggle to justify that spend.
Getting Started
- Book a demo with the HiJiffy team and settle the plan that matches your room count and the channels you need.
- Connect your booking engine, PMS or CRM, then embed the webchat widget on your site.
- Load property details and FAQ answers into the knowledge base, and set the tone of voice and languages.
- Switch on automation per channel, then route anything the AI can't close to the right team inside the shared guest messaging inbox.
Product Information
A quick look at HiJiffy Guest Communications Hub's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Front office managers at hotels with 50 or more rooms
- Revenue managers who want more direct bookings
- Operations leads at hotel groups
Tasks
- Answering routine guest questions about check-in, breakfast, parking and Wi-Fi without staff typing each reply.
- Handling booking enquiries after reception closes, when nobody is watching the OTA extranet.
- Running pre-stay, in-stay and post-stay campaigns on WhatsApp so upsells and review requests go out on schedule.
- Logging guest requests as tickets and assigning them to housekeeping, maintenance or front desk.
Scenarios
- Peak check-in windows when the desk phone rings nonstop and the same three questions arrive on four channels at once.
- Properties that welcome guests from markets they don't staff for, where an AI chatbot for hotels covers the language gap at 2am.
- Groups that want every property on one hotel AI concierge setup instead of separate tools with separate invoices.
Key features
Answers Built From Your Own Knowledge Base
The assistant replies with content from the property's verified sources, and HiJiffy's Aplysia guardrails block answers outside that material. Each conversation shows which source produced a reply, and reports flag topics where the knowledge base has gaps. For a front desk, that means fewer invented policies and a clear list of what to add next.
One Inbox Across Web, Social, WhatsApp and OTAs
Website webchat, Facebook, Instagram, Telegram, WhatsApp, SMS, email, Booking.com, Expedia and Airbnb all land in the same queue. Agents filter, assign, tag and add notes, and the console translates incoming messages. Closing an Airbnb thread inside HiJiffy closes it on Airbnb too, which protects response rate and Superhost status.
Booking Assistant That Pushes Direct Reservations
The webchat widget answers availability and rate questions, links straight to the booking engine, and can offer smart alternatives when the dates are full. A price checker compares your rate against OTAs on the same screen, and pop-up campaigns trigger on visitor behaviour. Hotels that pay OTA commission on every booking get the clearest return here.
Automated WhatsApp Campaigns Across the Guest Journey
Premium includes four automated campaigns per reservation, covering welcome messages, digital check-in, upsell offers, satisfaction surveys, check-out notes and review requests. Campaigns fire from reservation data, so nobody builds a guest list by hand each Friday. WhatsApp guest messaging is also where most international travellers expect a reply.
Guest Request and Ticket Routing
In-house requests become tickets that route to housekeeping, maintenance or front desk by team, with standard links to maintenance systems. Staff see what's outstanding before a guest calls again. This is the part that changes daily work most for a busy property, since it moves small jobs out of verbal handovers.
Multi-Property Console With Reporting
Groups run several properties from one login, each with its own knowledge base, channels and tone of voice. The console tracks CSAT scores, sentiment and conversation volume, and the Pro plan adds advanced dashboards. A named account manager and a training session come with the higher plans, which shortens rollout across a portfolio.
Pros and cons
Pros
- Answers trace back to a named source, so managers can audit what the AI told a guest instead of trusting a black box.
- 132 languages on Pro and Premium cover arrival markets that a small front desk can't staff.
- The guest messaging inbox ends the tab switching between Booking.com, Expedia, Airbnb, Instagram and WhatsApp.
- Campaigns run off reservation data, which keeps pre-stay and check-out messages going without manual lists.
- Direct booking features, including the price checker against OTAs, target the commission bill rather than just saving time.
Cons
- No free plan, and setup fees of €99 to €599 per five properties mean an evaluation costs real money.
- The €99 Basic plan stops at 25 FAQ topics and 3 languages, which is thin for an international property.
- WhatsApp needs Premium or a Pro add-on, so the channel most guests reach for sits behind the top plan.
- There's no public developer documentation or self-serve sandbox, so custom integrations depend on the HiJiffy team and your PMS vendor.
Frequently asked questions
It centralises hotel guest communication and automates the repeat part. An AI assistant answers common questions from your knowledge base on web, social, WhatsApp and OTA channels, and staff pick up whatever needs a human.
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