Hona
Hona Software, Inc. · Writing · Productivity
Hona is an AI case manager for personal injury firms. Its agent Lia texts clients, tracks treatment, logs updates, and flags gaps early.
About Hona
What Is Hona
Hona is client communication software built for personal injury firms. The company started in Orem, Utah in 2021, went through Y Combinator in winter 2023, and raised a $9.5M Series A led by Costanoa Ventures in 2024. More than 500 firms now run it, covering roughly 300,000 plaintiffs.
The product centers on Lia, an AI agent that handles the treatment phase of a case. Lia texts clients after appointments, asks about symptoms and providers, sends reminders, and writes everything back into the case file. Case managers keep working, and Lia covers the follow-up they never have time for.
Most law firm texting breaks at the same point: staff run out of hours before the caseload runs out. Firms that also want inbound calls covered can add Hona's AI receptionist, which answers on the number clients already dial.
The limit is scope. This is personal injury workflow, not a general practice management system. Firms still need Filevine, Clio, or a similar system underneath, and pricing comes from a sales conversation rather than a published rate card.
Getting Started
- Book a demo and connect your case management system. Hona works with Filevine, Clio, MyCase, CASEpeer, Litify, SmartAdvocate, and several others.
- Pick which clients enroll. The default sends Lia to everyone, and you can switch any client off one at a time.
- Write escalation rules in plain language, such as flagging a client who misses two appointments in a row.
- Let Lia start texting. She reaches new clients within minutes of enrollment and picks up wherever the client is in treatment.
- Watch the dashboard, review logs, and step into any conversation when a case needs a person.
Product Information
A quick look at Hona's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Case managers at personal injury firms
- Small firm owners
- Paralegals and legal assistants
Tasks
- Post-appointment check-ins
- Appointment reminders and rescheduling
- Catching treatment gaps
- Cutting status calls
Scenarios
- Firms running caseloads above 100 active clients per manager, where follow-up is the first thing to slip.
- Practices with Spanish-speaking clients, since Lia holds the conversation in Spanish when a client texts in Spanish.
- Multi-office firms already on Filevine or Clio that want AI follow-up without replacing their case management stack.
Key features
Lia, the AI Case Manager
Lia is the product. She sends outreach by text, answers common questions, and keeps a running record of every exchange. She works every case in the background and escalates only when a rule fires or a client asks something that needs a person.
Treatment Tracking
After each visit, Lia checks in and collects treatment details, symptoms, and provider information. The answers land in the case file automatically, so the record is complete when a demand package gets built.
Gap Detection and Escalation
Missed appointments, treatment lapses, and red flags reach the team as they happen. Firms write the escalation rules themselves in plain language, which keeps judgment with the people who know the cases.
Case Management Integrations
Hona connects with Filevine, Clio, MyCase, CASEpeer, Litify, SmartAdvocate, and others, and pulls data both ways. Enrolling a client happens inside the existing system, not in a separate tab.
Bilingual Conversations
Lia handles English and Spanish. A client who texts in Spanish gets a Spanish reply, which matters in markets where a large share of personal injury clients are Spanish speakers.
Security and Compliance
Hona handles PHI under a BAA, tracks TCPA consent for each outreach, and completes a SOC 2 Type II audit every year. Messages are encrypted, and the app runs on a web portal that works on any device.
Pros and cons
Pros
- Text-first outreach matches how clients already talk, and response rates show it.
- Follow-up scales past what a staff of five can do by hand, without adding headcount.
- Two-way sync means the firm keeps its case management system instead of ripping it out.
- Escalation rules in plain language keep staff in control of what reaches a human.
- Every message and treatment update is logged, which helps at demand and at mediation.
Cons
- No published pricing for the core product, so budget planning starts with a demo call.
- Built around the personal injury treatment phase, so other practice areas get less value.
- Clients without a mobile number need another channel, since Lia works through SMS.
- A firm still has to set up consent capture and escalation rules properly, and a sloppy setup shows up in the logs.
Frequently asked questions
Hona runs client follow-up for personal injury firms. Its AI agent Lia texts clients after appointments, sends reminders, collects treatment details, and flags missed visits or gaps in care to the case team.
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