HostAI
Conduit (formerly HostAI) · Marketing · Business · Chatbot
HostAI, now sold as Conduit, runs AI agents that answer guest messages and calls for rentals and hotels. They read your reservations and policies, then take on the follow-up work.
About HostAI
What Is HostAI
HostAI is a guest communication platform built for short-term rental hosts, property managers, and hotels. At the center of it is AI guest messaging: you connect the systems you already use, load your property details, and its agents reply to guests on Airbnb, email, SMS, and WhatsApp without a person typing each answer. The company renamed the product Conduit in 2026, so hostai.app now lands on conduit.ai and new signups start there.
The scope grew with the name. Plenty of vacation rental AI tools stop at drafting a reply. This one now adds voice agents that pick up the phone, a guest portal that takes payments and damage waivers, and task automation that turns a guest request into a cleaning or maintenance job. Most teams come for the inbox and end up leaning on the portal and the task rules a few months later.
Three limits shape whether it fits. Pricing runs per unit per month with a credit allowance, so a 200-door portfolio pays a real bill. Getting live takes two to four weeks with the vendor's team, not an afternoon. And the API and MCP access are limited to eligible workspaces, which matters if you plan to build on top of it.
Getting Started
- Book a demo and walk through the work you want to automate. The team maps your channels, your PMS, and how much approval you want to keep.
- Connect your property management system and messaging channels. That gives agents live reservation dates, guest names, and door codes to work from.
- Feed it your own material. Google Drive, Notion, Google Docs, and a site crawler can all fill the knowledge base with house rules, Wi-Fi details, and check-in steps.
- Set the rules. You decide which actions need approval, who gets escalated a conversation, and what the agent should never promise.
- Go live. First automations usually go live in two to four weeks, then a review period follows as real guest requests show up.
Product Information
A quick look at HostAI's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Short-term rental hosts with 5 to 50 units
- Property managers running hundreds of listings
- Boutique hotels and aparthotels
- Revenue and guest experience leads
Tasks
- Answering the same twelve questions about parking, Wi-Fi, and late checkout
- Taking the phone after hours
- Turning a guest message into a work order
- Selling add-ons during a stay
Scenarios
- Peak season, when message volume triples and your team is already stretched
- Multilingual guest bases
- Adding units without adding headcount
Key features
One inbox for every channel
Airbnb guest messaging lands in the same thread as email, SMS, WhatsApp, and OTA messages. Your team sees the full history, the reservation, and the agent's last reply in one place, so nobody asks a guest to repeat themselves. Channels get connected in settings rather than through separate tools.
Voice agents that answer the phone
Inbound calls get answered around the clock, and outbound calls cover arrival reminders and follow-ups. A voice agent handles routine front desk questions and escalates anything that needs a decision. For hotels without overnight staff, this replaces a phone tree that guests hate.
An agent you correct by talking to it
You change behavior by telling the Operator what to do differently: tone, what it can promise, which requests need approval. When the agent gets something wrong, you and the vendor's team review the run and adjust the instructions. The fix sticks for the next guest instead of being re-explained.
Guest portal with payments and upsells
Each stay gets a portal with arrival details, guidebooks, waivers, and offers, plus an AI concierge that answers questions inside it. Guests can pay for an early check-in or a late checkout in a couple of taps, and receipts and stay summaries show up there too. Waivers carry no per-document fee, which is unusual at this price point.
Task automation tied to the reservation
Short-term rental automation usually means scheduled templates. These rules fire on booking, before check-in, during a stay, or at checkout. A rule can check reservation details first, so only stays over 20 nights trigger a deep clean, or only guest bookings get a welcome call. Cleanings, inspections, and maintenance jobs get dispatched to the right person with a checklist.
API and MCP server
The REST API exposes contacts, conversations, tickets, calls, knowledge, agents, and workflows, with an OpenAPI spec you can point at a code generator. There's also an MCP server for connecting AI clients, with OAuth discovery and token auth for server-to-server work. Access depends on your workspace being eligible.
Pros and cons
Pros
- Guest context comes from your PMS, so answers use real dates, names, and door codes instead of generic templates.
- Approval rules and escalation keep a human in the loop on refunds, cancellations, and anything irreversible.
- The portal bundles upsells, waivers, and payments into a stay, which turns a support tool into revenue.
- Broad integration list across PMS, CRM, and channel managers, including Guesty, Hostaway, Lodgify, Mews, and Opera Cloud.
Cons
- Per-unit pricing with credits means costs climb with your portfolio, and heavy messaging can push you into the next package.
- Going live takes two to four weeks with onboarding help, so it's a poor fit for someone who wants to self-serve tonight.
- Booking.com messaging is still listed as coming soon, which leaves a gap for hosts who rely on that channel.
- The API is gated to eligible workspaces, so check access before planning an integration.
Frequently asked questions
Yes, under a new name. The product now sells as Conduit, and hostai.app redirects to conduit.ai. Existing customers keep using the same platform, and new accounts are created on the Conduit site.
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