IntellAgents.io
Earth Everywhere Intelligent · Voice & Language · Business · Chatbot
IntellAgents.io runs one AI agent across phone calls, website chat, WhatsApp, Instagram, Facebook and Telegram, all from a single knowledge base, and passes hard cases to your team.
About IntellAgents.io
What Is IntellAgents.io
IntellAgents.io is a customer communication platform from Earth Everywhere Intelligent. One agent answers inbound and outbound calls, replies to direct messages and talks to visitors through a website widget. The same agent works every channel, instead of a separate bot for each inbox that drifts out of sync after a month. In practice it covers two jobs at once: an AI voice agent for the phone line and an AI chat agent for messaging, with one set of rules behind both.
The problem it targets is the edge of the working day. A booking request that arrives at nine in the evening, an Instagram DM on Sunday, a WhatsApp question during lunch. Someone has to answer those, and small teams usually can't. IntellAgents answers in 36+ languages around the clock and writes down what happened, so the morning shift starts with a record instead of a blank screen.
Three limits deserve a look before you sign up. Plans are metered in voice minutes, so long calls drain an allowance faster than chat does. Languages are capped by plan: 3 on Starter, 5 on Pro, unlimited on Business. There's also no permanent free tier. You start on a trial without a credit card, then pick a paid plan.
Getting Started
- Create an account at intellagents.io. No card is needed for the trial.
- Connect the channels you want covered: your phone line, the website widget, WhatsApp, Instagram, Facebook or Telegram. Each one takes a few clicks and no developer.
- Load the knowledge base with prices, opening hours, policies and the questions your team answers every week. Every channel reads from this copy.
- Name the agent, pick a voice, and write instructions for tone plus the rules for handing a conversation to a person.
- Read the first conversations and adjust. Bookings, tickets and leads land in the dashboard, and CRM records update on their own once the connection is set.
Product Information
A quick look at IntellAgents.io's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Small support teams of two to ten people
- Clinics, salons and restaurants that want an AI receptionist rather than another dashboard
- Call centers running customer support automation at volume
Tasks
- Answering the same questions about hours, prices, stock or policy on five channels without writing five scripts.
- Booking and rescheduling appointments, then logging the change where the front desk can see it.
- Qualifying a lead on a call or a DM and writing the contact into the CRM on the Business plan.
Scenarios
- A message arrives after closing time and the customer books before your competitor opens in the morning.
- A customer asks on Instagram at noon, then follows up on WhatsApp that night, and the agent keeps the thread instead of starting over.
- A promotion triples your message volume for a week and nobody has to be pulled off other work to answer.
Key features
One agent for voice and messaging
The agent takes inbound calls, makes outbound calls and answers DMs from the same place. Voice and text share one set of instructions, so a customer who calls after chatting gets the same answers. That consistency is the main reason to pick this over stacking a phone bot on top of a chat bot.
A single knowledge base behind every channel
You upload documents, FAQs and policies once. The agent decides which part of that material fits the question in front of it, rather than walking a fixed script. Update a price and every channel quotes the new one on the next message. The obvious catch: thin or outdated documents produce thin answers, so the knowledge base needs an owner.
Outbound calling and follow-up workflows
Pro and higher plans can place calls, not just receive them. Reminders, callback requests and no-show follow-ups can run on their own, which is where a lot of the recovered revenue sits for clinics and service businesses. Each plan includes a set number of minutes for both directions.
Human handoff with the full story
When a customer asks for a person, or the agent hits a question it shouldn't guess at, the conversation moves to your team with the history and a written summary attached. Whoever picks it up sees what was already tried. Escalations can also be logged as tickets mid-call, on phone, chat or email, onto one shared board.
Tickets, bookings and CRM sync
Appointments land in a calendar, requests become tickets with a status and an owner, and leads write straight into the CRM on the Business plan. This is the part that decides whether the tool saves time or just adds another inbox: if the record stays inside IntellAgents, someone still has to copy it out.
Industry starting points
The setup screen offers templates for restaurants, dental clinics, e-commerce order questions, salons and spas, auto service, call centers, banks, IT companies and telecom. A template gives you the first version of the instructions and the questions to load, which cuts a blank-page setup down to an afternoon. Custom boards cover anything outside the list.
Pros and cons
Pros
- Phone, website chat and four messaging apps run on one agent and one knowledge base, so answers don't diverge between channels.
- Prices are published and the minute allowance is stated per plan, which makes the monthly bill predictable for a small team.
- Reaching the minute limit triggers an upgrade prompt instead of an automatic charge, so a busy week can't produce a surprise invoice.
- Human handoff carries the transcript and a summary, so your staff don't restart the conversation from hello.
- Industry templates shorten setup for the businesses that most often need after-hours cover.
Cons
- Voice minutes are the meter. A 200-minute Starter allowance is roughly three hours of talk time for the whole month, which a busy line can use in a week.
- Language limits sit inside the plan tiers, so a shop serving customers in four languages has to buy Pro even if the call volume is small.
- There's no public API documentation and no developer portal. API work is listed as an Enterprise item, so teams that need custom integrations have to go through sales.
- Advanced analytics only appear on Business, which leaves Starter and Pro users guessing about call outcomes beyond the summaries.
Frequently asked questions
It answers customer conversations for you. One AI agent picks up the phone, replies to WhatsApp, Instagram, Facebook and Telegram messages, and handles the chat widget on your site. It books appointments, logs tickets and hands complicated cases to a person.
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