Klariqo AI Voice Assistants
Klariqo · Voice & Language · Marketing
Klariqo AI Voice Assistants is an AI phone platform that puts voice agents inside the dialer a contact center already runs, then returns a signed record of every connected call. The company calls that record a KCR, and each one bundles the transcript, an audio fingerprint, a cryptographic signature, a third-party witness and a trusted timestamp. Good call compliance software should prove what was said, not just store an audio file, and that's the line Klariqo draws.
About Klariqo AI Voice Assistants
What Is Klariqo AI Voice Assistants
Klariqo AI Voice Assistants is a conversation and call-recording service for phone operations. It does two jobs, and it treats the second one as the product. The first job is running AI phone agents that answer, qualify and warm-transfer leads inside an existing call flow. The second job is sealing the result of every call into a verifiable record.
Most call platforms hand you a recording file. A raw audio file on a server isn't self-authenticating, which is the problem Klariqo sets out to fix. That gap matters more than it sounds. Under Federal Rule of Evidence 901, if opposing counsel claims a recording was edited or AI-generated, the file alone doesn't settle the question. Klariqo answers that by signing each record and timestamping it against a public authority, so anyone can check the file without contacting the vendor.
The setup is the part contact centers usually worry about. Klariqo doesn't ask you to replace your dialer, carrier or phone numbers. It connects a SIP bridge into the dialer your floor already runs, with VICIdial support listed as live today. The trade-off is scope. Klariqo is a call and proof layer, not a full CRM. Need pipelines? Use another tool. Email sequences and ticketing still come from elsewhere.
Getting Started
- Create an account on the Klariqo site and claim the free allowance of your first 10,000 recorded calls. No credit card is required for it.
- Point Klariqo at the dialer your team already uses. For VICIdial, this runs through a Go SIP bridge on the same carrier and numbers you dial from now.
- Load the scripts and scoring rules you already work from, so transcripts are measured against your existing standards.
- Turn on AI voice agents for the calls you want automated, or leave humans on the line and let their calls produce records too.
- Open any finished call as a KCR and verify the signatures in a browser, with no login needed.
Product Information
A quick look at Klariqo AI Voice Assistants's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Contact center operators
- Compliance and legal teams
- Sales managers with closing teams
Tasks
- Verifying call records for disputes
- Qualifying and transferring leads
- Keeping disposition data accurate
Scenarios
- A regulated outbound campaign facing TCPA exposure
- A sales floor that can't pause for a migration
- A business that stops paying but still needs evidence
Key features
AI Phone Agents on Your Existing Dialer
Klariqo runs voice agents that connect inside the dialer your floor already operates, so the calls happen on your carrier and from your existing numbers. The agents handle the opening conversation, qualify the lead, then warm-transfer while the caller stays on the line. For teams that already run VICIdial, the company says its Go SIP bridge plugs straight in. No migration project.
The KCR, a Sealed Call Record
Every connected call comes back as a Klariqo Call Record, or KCR. It packs a two-sided transcript, a SHA-512 fingerprint of the audio, a cryptographic signature, a witness receipt and a trusted timestamp into one tamper-evident file. One file. That's the whole idea. Change a single byte anywhere in the bundle and the signature stops matching. That's what turns a recording into something a third party can actually check.
Verification Without an Account
A KCR verifies in any standard browser, and the person checking it doesn't need a login, a sales call or a vendor dashboard. So what does that actually give you? The timestamp comes from DigiCert through an RFC 3161 standard, and the witness sits on JLINC, a party Klariqo doesn't control. The whole design leans on authorities outside the vendor, so the proof doesn't depend on Klariqo vouching for itself. That matters when the audience is opposing counsel.
Human and AI Calls Get the Same Record
Klariqo doesn't limit its record to AI-handled calls. When a human agent takes a call, that conversation produces the same signed bundle. Call centers often mix automated and live agents on the same floor, so having one record format for both keeps the paper trail consistent. It also means you can roll out AI agents gradually without splitting your compliance story in two.
Automated QA Scoring
Full QA scoring is the paid upgrade on top of the free proof layer. Klariqo scores recorded calls against the rules you already use, runs sentiment analysis and, at a higher rate, redacts personally identifiable information. The free record still carries the transcript and signature. You pay for the scoring, not for the proof.
Dialer and Buyer Integrations
Klariqo writes each call's disposition back into the call log and the lead record on its own. Reports stay right. Nobody keys in results. For pay-per-call operations, buyer data posts to Ringba and Retreaver before a transfer happens, which keeps routing and payout working the first time. The platform fits around the stack a team already has rather than replacing it.
Retention and Portability
Records stay held and downloadable for up to ten years, whether or not you remain a customer. They keep verifying after you stop paying. No catch. That last point is the real test of an evidence tool. Wide coverage, one format. If a vendor can switch off your access to the proof, the proof was never fully yours. Simple as that.
Pros and cons
Pros
- Signed records with independent witnesses and timestamps give you material a third party can check without contacting the vendor.
- Runs inside the dialer and carrier you already use, so there's no migration and no retraining for existing staff.
- The core proof layer is free for the first 10,000 recorded calls, with no card and no trial clock.
- Records remain verifiable and downloadable for up to ten years, even after you close the account.
- Human-agent calls produce the same record as AI calls, which keeps the compliance format uniform.
Cons
- Only calls that connect and produce a recording count toward the free allowance, so trial runs need real conversations to be useful.
- QA scoring and PII redaction sit behind paid tiers, which means the useful analysis layer costs extra.
- Klariqo covers calls and proof only, so teams still need separate software for CRM, email and tickets.
- The dialer integration is best documented for VICIdial, and other call environments need a connector that gets evaluated case by case.
Frequently asked questions
A KCR is Klariqo's sealed call record, a single file holding the transcript, an audio fingerprint, a cryptographic signature, a witness receipt and a trusted timestamp. Anyone can open it in a browser and check the signatures without an account. The point is to give you a record that stands up when someone questions whether a call was edited or generated.
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