OMQ Chatbot
OMQ GmbH · Marketing · Chatbot
OMQ Chatbot is AI customer service software from Berlin-based OMQ that answers chat, email and phone questions from one shared knowledge base.
About OMQ Chatbot
What Is OMQ Chatbot
OMQ Chatbot is the chat product of OMQ GmbH, a Berlin vendor that sells customer service automation to mid-sized and large companies. You point it at your help pages, it reads them into a knowledge base, and it answers the repetitive questions that fill your inbox. The company claims its customers automate up to 80% of incoming requests, a figure that comes from OMQ's own marketing.
The setup is unusual in one respect. OMQ sells four products that share the same brain: the Chatbot for chat and messenger apps, OMQ Reply for email, OMQ Voice Bot for phone lines, and OMQ AI Agents for tasks that need to run inside your backend systems. Edit a knowledge article once and the change applies to every channel that uses it. For a support team that already juggles a chat tool, an email tool and a phone system, that single source is the main reason to look at this vendor.
Three limits matter before you book a demo. There's no free plan, only a 14-day trial account. Published prices start at €160 per month plus VAT, and integration work is quoted separately. And the product is aimed at companies running a real support organization: a solo founder answering ten tickets a week will find the paperwork heavier than the savings.
Getting Started
- Create a free trial account on the OMQ site, then confirm your email and company details.
- Import your help center or website into the knowledge base. The import is a one-click job, and you can add articles by hand afterward.
- Pick the channels you want to cover, such as the website chat widget, a messenger app or your contact form, and connect them in the dashboard.
- Turn on the generative answer mode if you want free-form replies rather than text pulled word for word from an article.
- Test with real questions from last month's tickets, then hand the bot a share of live traffic and watch the reports.
Product Information
A quick look at OMQ Chatbot's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Support teams at mid-sized retailers and service companies
- E-commerce shops with heavy repeat questions
- Teams already running a helpdesk
- German-speaking companies with GDPR requirements
Tasks
- Answering routine chat questions
- Clearing an email backlog
- Handling phone volume
- Running backend steps
Scenarios
- A launch week with a spike in traffic
- Out-of-hours coverage
- Multilingual support without extra headcount
Key features
One-Click Knowledge Import
The knowledge base is the core of the product. You paste your website address, and OMQ pulls your help pages into a structured database that the bot answers from. Adding your own articles afterward takes a text editor and a few minutes, and edits reach every connected channel at once, which removes the usual chore of updating the same answer in four tools.
Generative Answers With Translation
Switch on the ChatGPT-level mode and the bot writes replies in natural language instead of quoting a help article. The same setting handles automatic translation, so a German customer and a French customer can ask the same question and each reads an answer in their own language. Reports sit alongside, showing which questions the bot resolved and where it handed off.
Chat and Messenger Coverage
The Chatbot covers your website widget, messenger apps, the help page and the contact form. One knowledge base feeds all of them, so a policy change published in the morning applies everywhere by lunchtime. OMQ says 80% of support questions repeat, and this channel layer is where that claim gets tested in practice.
OMQ Reply for Email
OMQ Reply reads incoming email, works out what the customer is asking and answers the known questions on its own. Your team sees the rest. For a support inbox that runs a day behind, this is the fastest visible win, because email volume tends to be the largest single queue in a service operation.
OMQ Voice Bot for Phone Lines
The Voice Bot answers calls in speech, around the clock, and handles the standard questions that make up most of a phone queue. OMQ puts the share of recurring calls at up to 80%. Callers who need a person get routed onward rather than stuck in a loop, which is the difference between a useful voice bot and a hated one.
AI Agents for Backend Tasks
The AI Agents layer goes past answering. An agent can read a request, fetch data from your systems and complete a step such as a cancellation or an address update without an employee touching the ticket. This is the part that changes headcount math, and it's also the part that needs clean integrations before it earns trust.
Pros and cons
Pros
- One knowledge base serves chat, email, phone and messenger, so you edit an answer once instead of four times.
- Four products under one contract cover channels that usually need three separate vendors.
- Prices are published by tier, from €160 to €3,000 per month, so you can size a budget before talking to sales.
- A 14-day trial account is available without a binding commitment.
- GDPR compliance and data protection are part of the offer, which matters for European buyers.
Cons
- There's no free plan. The smallest tier costs €160 per month plus VAT, which is steep for a small shop with light ticket volume.
- Integration work and technical connection are billed once on top of the subscription, so the first invoice runs higher than the list price.
- Contracts, invoicing and support are handled in German and priced in euros, which adds friction for teams outside the DACH region.
- No public API documentation turned up during research, so custom automation depends on what the vendor builds for you.
Frequently asked questions
It answers customer questions in chat and messenger apps using content pulled from your own help pages. You import the pages once, and the bot replies to routine requests while your agents take the rest.
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