Opencall.ai
OpenCall AI · Voice & Language · Marketing
OpenCall AI is an AI receptionist for clinics and dental practices. It answers calls around the clock, books visits inside the practice software, and follows up by text.
About Opencall.ai
What Is OpenCall AI
OpenCall AI is an AI phone answering service for medical and dental offices. The AI voice agent picks up inbound calls, talks to patients in plain language, and writes the result back into the software your front desk already uses. Texting, reminders, and outbound calls run from the same place.
The company builds in San Francisco and sells to practices of every size, from a two chair clinic to a multi state group. Dental is the specialty it pushes hardest, with dedicated workflows for hygiene recalls, ortho consults, and treatment plan follow ups.
Most practices come to it because the phone is the bottleneck. A receptionist is on another line, a patient hangs up, and the schedule has a hole in it by 10 a.m. OpenCall claims its AI handles over 70% of inbound calls and texts without a person, and that night and weekend calls get the same treatment as a Tuesday morning call.
The limits are worth naming up front. It's sold per location, there's no free plan, and the full platform sits behind a sales call. Deeper workflows such as custom routing and legacy system hooks need a setup conversation, and small solo offices may find the entry price steep against one part time receptionist.
Getting Started
- Book a 30 minute demo, since there's no self serve signup and no free tier to test.
- Pick the plan that matches your call volume: Voice AI for inbound only, Voice + SMS for texting and reminders, Full Platform for outbound campaigns.
- Connect your practice management or EMR system, such as Dentrix, Eaglesoft, athenahealth, or eClinicalWorks, so the agent can read and write appointments.
- Build the call flow in the no code builder: greeting, scheduling rules, triage questions, and when to hand a caller to a human.
- Run it on one location, review transcripts and recordings, then roll it out to the rest.
Product Information
A quick look at Opencall.ai's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Dental practices with a busy front desk
- Multi location groups
- Specialty clinics outside dental
Tasks
- AI appointment scheduling
- Insurance and intake checks
- No show recovery
- Balance and collections outreach
Scenarios
- Calls arriving after hours
- Lunch hour pileups
- A front desk down one person
Key features
Around the Clock Call Answering
The agent picks up every inbound call, including nights, weekends, and holidays, and answers common questions about hours, location, and services. Calls run in parallel, so a queue never builds. You get recordings, transcripts, and a per call outcome, which is the part most phone systems skip.
Booking That Lands in the Practice Software
Appointments go straight into Dentrix, Eaglesoft, athenahealth, eClinicalWorks, Dolphin, or Cloud9 rather than into a separate calendar someone has to reconcile later. The agent reschedules and cancels under your rules, and it respects provider, operatory, and appointment type limits. For a practice already fighting double bookings, this is the feature that decides the purchase.
Intake and Insurance Checks During the Call
New patients give their details on the phone, and the agent verifies eligibility and benefits while the call is still live. Forms get pre loaded, so the front desk skips a data entry pass. Patients arrive pre qualified, which cuts the awkward conversation at check in.
Two Way Texting and Reminders
From the Voice + SMS plan up, patients can text the practice and get an answer, and they can book by text. Automated reminders go out ahead of visits, which is the cheapest way to reduce no shows. Everything lands in the same thread as the call history.
Outbound Campaigns for Recall and Collections
The Full Platform plan adds outbound calling for recall outreach, referral follow up, schedule backfill, and balance collection. The agent can negotiate a payment plan within limits you set and hand anything above that threshold to a manager. Practices that never had time for recall calls suddenly have a number attached to it.
Triage, Transfers, and a Human Handoff
Not every call should be finished by a machine. The agent sorts by intent: a refill, an urgent symptom, or a billing dispute each follow a different path, and complex cases transfer to the right person with context attached. That design keeps the AI out of conversations it shouldn't own.
HIPAA Posture and Model Choices
OpenCall says it's HIPAA compliant and doesn't train on patient data, and it points out that it doesn't hand your calls to third party models that learn from them. For a clinic comparing AI phone answering tools, that sentence is usually the first thing legal asks about.
Pros and cons
Pros
- Calls get answered in seconds at any hour, which removes the voicemail gap that costs practices new patients.
- Booking writes into the practice management system, so AI appointment scheduling doesn't create a second calendar to clean up.
- The no code builder handles intake, scheduling, and triage rules without an IT project, and a first location can be live in under 5 minutes according to the company.
- Outbound reminders, recall, and collections run from the same platform, so the practice stops paying for three separate tools.
- Recordings, transcripts, and campaign results give managers something to review beyond a call count.
Cons
- There's no free plan and no public price list for the full platform, so you can't evaluate cost without a demo.
- Per location pricing adds up for groups under 11 sites, since the volume discount only starts there.
- The integrations are healthcare specific, which makes it a poor fit for a law firm, agency, or home services business that wants a general AI receptionist.
- Outbound campaigns and custom workflows sit on the top tier, and older systems may need a paid setup project before they connect.
Frequently asked questions
OpenCall AI answers the phones for clinics and dental practices, books and changes appointments in the practice software, verifies insurance details, and sends reminders by text. It also runs outbound campaigns for recalls, no show recovery, and balance collection on the full platform plan.
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