Quidget
SupportYourApp · Marketing · Chatbot
Quidget is an AI support agent that answers customer questions across live chat, email, and voice. It trains on the content you already have, such as your website, help articles, and uploaded files, then handles the routine "how do I..." and "where is my..." messages that eat up most support time. In short, it's an AI chatbot for customer support that does the first pass for you. The company says it resolves up to 80% of tickets automatically and hands the rest to a human with the full conversation attached. Plans start at $0.20 per AI resolution, so you pay for outcomes rather than seats. It's built for support and sales teams that want round-the-clock coverage without hiring around the clock.
About Quidget
What Is Quidget
Quidget is an AI agent platform for customer support, made by the team behind SupportYourApp. SupportYourApp has run outsourced support for companies for more than 15 years, and Quidget packages that experience into software you can set up yourself. You point it at your knowledge sources, and it starts answering questions.
The problem it targets is repetition. Most support requests are variations on a handful of themes, yet businesses still need real people for the tricky ones. Quidget splits the work: the AI takes the predictable questions, and your team gets everything else. Customer support automation like this only works when the agent can reach the customer wherever they write in. So Quidget connects to chat widgets, email inboxes, messaging apps like WhatsApp and Telegram, and helpdesks such as Zendesk and Freshdesk, plugging into the stack you already run.
The main limit is scope. Quidget answers from the material you feed it, and it's designed to hand off rather than improvise when it isn't confident. That keeps answers grounded, but it also means the quality of your help content sets the ceiling on how well it performs. If your docs are thin or outdated, the agent will be too.
Getting Started
- Create an account on the Quidget site and start a free build. No credit card is needed to try it.
- Connect your knowledge sources by adding your website, pasting in FAQs, or uploading documents the agent should learn from.
- Pick the channels you want it on, such as the website widget, Gmail, WhatsApp, Telegram, or Viber, and connect your helpdesk if you use one.
- Configure the handoff rules so the agent knows when to pull in a human, then test it with sample questions before going live.
- Launch the agent and watch the reports to see how many conversations it resolved on its own.
Product Information
A quick look at Quidget's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Small support teams
- Ecommerce and SaaS businesses
- Sales and lead-qualification teams
Tasks
- Answering common support questions
- Triaging and escalating tickets
- Running an always-on chat channel
Scenarios
- Covering nights and weekends without paying for extra shifts.
- Handling a spike in tickets after a launch or sale.
- Qualifying website visitors before they reach a sales rep.
Key features
AI resolution across chat, email, and voice
Quidget isn't limited to a website bubble. The same agent can reply in live chat, work through an email inbox, and handle voice conversations, which keeps one knowledge base serving several channels. The company markets this as its main draw: one trained agent covering the places customers already reach out. For teams juggling separate tools per channel, that consolidation is the point.
No-code setup and knowledge training
You don't need a developer to get started. You connect a website, paste in FAQs, or upload documents, and the agent learns from that material. There's no code to write and no fine-tuning to schedule. The practical upside is a fast build. The practical catch? The agent only knows what you give it, so keeping your docs current matters.
Human handoff with full context
When the AI isn't confident, it passes the conversation to a person through your helpdesk, email, or Quidget's built-in live chat. The handoff carries the whole thread, so the customer doesn't have to repeat the same details to a second person who has no idea what was already discussed. It routes to tools like Zendesk, Freshdesk, Freshchat, and Zoho Desk. This is where the hybrid model shows: the agent does the first pass, and a human finishes what it can't.
Pay-per-resolution pricing
Quidget bills per AI resolution rather than per seat, starting at $0.20. A resolution counts when the AI closes a conversation without a human takeover, and failed answers, test chats, and customer-requested handoffs are free. That makes Quidget a pay per resolution chatbot, not a per-seat one. You can read the exact billing rules on the pricing page. For teams used to per-agent pricing, shifting to per-outcome changes what you aim to reduce. Fewer costly handoffs, not more seats.
Channels and integrations
The agent reaches customers on the website, WhatsApp, Telegram, Viber, Instagram, Facebook Messenger, and Gmail. On the team side, it connects to Slack, Zapier, Calendly, and the major helpdesks listed above. The breadth means you can meet customers where they're writing, and still keep your internal workflow. Zapier alone opens up thousands of other apps if you need a custom link.
Reporting and analytics
Built-in reports show how many questions the AI answered, which ones went to your team, and where customers are writing from. That feedback loop tells you which topics the agent handles well and which need better source content, so you can fix the gaps instead of guessing. It's the difference between hoping automation works and knowing exactly where it pays off.
Pros and cons
Pros
- Covers chat, email, and voice from a single trained agent.
- No-code setup makes it accessible to non-technical teams.
- Pay-per-resolution pricing means you don't pay for failed answers or test chats.
- Human handoff carries full context, so customers don't repeat themselves.
- Broad channel and helpdesk support fits existing workflows.
Cons
- Answer quality depends on your knowledge base, so thin or stale docs limit what it can do.
- Pricing is usage-based, which makes costs harder to forecast than a flat monthly fee.
- Voice support and some integrations carry extra setup or cost.
Frequently asked questions
Quidget automates customer support conversations. It answers routine questions across chat, email, and voice, then routes harder ones to a human. The company says it handles up to 80% of common tickets automatically.
Related content
Explore related tools, skills, and articles for Quidget.
Quidget Alternatives
Emailwritr
Emailwritr · Writing · MarketingEmailwritr is an AI email copywriting tool built for affiliates, course creators, and online businesses that want more revenue from the list they already own. Instead of blank pages or generic chatbot prompts, this AI email writer generates welcome sequences, launch campaigns, cart recovery emails, and promo series from frameworks modeled on well-known direct-response copywriters. You connect your autoresponder, answer a few questions about your offer, and it writes the copy for you.
Prosp
Prosp · Writing · Voice & Language · MarketingProsp is an AI LinkedIn outreach tool built for agencies and sales teams, and it writes the message and the voice note in your own voice for each prospect so they actually reply. You connect your accounts, find leads, and let the AI draft and send personalized messages at scale, all from one inbox. It's built for people running outbound at volume. That's the whole pitch. Every touchpoint still has to feel human.
On Model
On Model · Image · MarketingOn Model is an AI fashion model tool that places your clothing on virtual models so online stores can get on-model product photos without booking a photoshoot. It runs as a Shopify app, letting you swap the model in an existing image, change backgrounds, and generate faces for cropped or headless shots. The goal is simple: match your product photos to your customers and stand out from competitors using the same supplier images.