Reamaze
Re:amaze · Marketing · Chatbot
Re:amaze is an AI-powered customer service and helpdesk platform that unites email, live chat, SMS, and social messaging in one shared inbox for eCommerce and online businesses.
About Reamaze
What Is Re:amaze
Re:amaze is a cloud helpdesk and customer messaging platform from a San Jose company founded in 2012. It pulls email, live chat, social media, SMS, VoIP, and push notifications into one shared inbox, so a support team reads every customer question in a single place. Assignments, internal notes, and shared views let agents split work without losing track of who owns a conversation.
The product aims at one specific problem: online stores and SaaS teams juggle too many channels and too many tools. Re:amaze answers that by stacking automation on top of the inbox. Workflows fire on incoming conversations, chatbots greet and route visitors, and the Re:amaze AI Agent drafts replies and resolves routine tickets around the clock. A built-in knowledge base feeds articles to the bots, so self-service answers stay current without a separate training project.
The catch is the billing model and the AI limits. Pricing runs per user per month, so a growing team pays more each time you add a seat. The AI Agent includes only 5 to 20 resolutions per user per month depending on your plan, and every extra resolution costs $0.85. Small teams that rarely touch live chat may find the higher plans carry features they never open.
Getting Started
- Start a 14-day free trial at reamaze.com without a credit card, and pick the channel you want to connect first.
- Connect email, live chat, or a social account, then route incoming conversations into a shared inbox with a workflow.
- Write a few help articles in the knowledge base so the AI Agent and chatbots have context to work from.
- Invite teammates, set roles and permissions, and assign conversations so nothing sits unanswered.
- Turn on Cues and the AI Agent to handle routine questions, then review reporting to see what still needs a human.
Product Information
A quick look at Reamaze's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- eCommerce support teams
- Small SaaS teams
- Multi-brand operators
Tasks
- Answering customer questions
- Automating routine replies
- Building a knowledge base
- Tracking team performance
Scenarios
- A holiday rush
- A multi-channel launch
- A lean startup
Key features
Unified Shared Inbox
Re:amaze gathers email, live chat, social media, SMS, VoIP, and push notifications into one shared inbox. Assignments, internal notes, and shared views keep a team coordinated, so anyone can see who is handling a conversation and what has been said. This is the core reason teams pick it over a plain email client.
Re:amaze AI Agent
The AI Agent is a 24/7 assistant that learns from your help articles and business details, then answers common questions and resolves routine tickets on its own. Each user gets a monthly pool of resolutions, and extra ones cost $0.85 each. It keeps working after hours, which matters for stores that sell across time zones.
Live Chat, Bots, and Video
Website chat comes with proactive Cues, a welcome bot, an order bot, and custom bots you can script yourself. Peek lets an agent co-browse a customer's screen in real time, and live video calls handle issues that text can't. Proactive messages reach visitors based on rules and triggers, so engagement happens before a question is even asked.
AI Knowledge Base and Help Site
Articles double as a public FAQ and as the training source for the AI Agent and chatbots. You can host the help site on your own domain, embed it in your site, or show it inside chat. AI-assisted article generation gives you a draft to edit, which shortens the time from question to published answer.
Workflows and Automation
Workflows act on incoming conversations with custom triggers, so a message can be tagged, routed, or auto-replied without human input. Response templates and searchable articles speed up replies, and tags organize threads for reporting and follow-up. This layer is what turns a shared inbox into an actual helpdesk.
Reporting, Roles, and Multibrand
Built-in reporting tracks conversation volume and response times, and staff performance views show where time goes. Roles and permissions keep dashboards private while admins keep control. Multibrand support lets one account run separate support sites for separate brands, which suits companies running more than one storefront.
Developer API and Integrations
Every Re:amaze account ships with a REST-like API, and each user has their own token so calls act on that person's behalf. A module API and Reamaze.js let developers embed support data into their own app. Native integrations cover Shopify, BigCommerce, WooCommerce, Stripe, Klaviyo, and more, so Re:amaze fits the tools a store already uses.
Pros and cons
Pros
- One inbox covers email, chat, social, SMS, and VoIP, which removes the app switching that slows a support team down.
- The AI Agent and chatbots handle routine questions around the clock, cutting the load on staff during busy periods.
- The knowledge base both serves customers and trains the bots, so articles pay off twice.
- Native eCommerce integrations put order data right next to the conversation.
- A REST-like API and module SDK give developers room to build custom data views and automations.
Cons
- Pricing is per user per month, so adding agents raises the bill with every new seat.
- The AI Agent includes only 5 to 20 resolutions per user each month, and extra ones cost $0.85 each, which adds up fast for high-volume stores.
- The most advanced features, like live video calls and custom bots, sit on the higher plans, so small teams pay for tools they may not use.
- Setup takes some planning, since routing rules, permissions, and bot training all need attention before the inbox runs smoothly.
Frequently asked questions
Re:amaze is a helpdesk and customer messaging platform. It collects support requests from email, live chat, social media, and SMS into one shared inbox, then uses automation and AI to answer them faster.
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