Relish AI

Relish AI builds its own knowledge base from your product pages, collections and policy documents. You don't paste in FAQs or upload a spreadsheet before launch. New products get picked up as you add them, which keeps answers current without a weekly maintenance ritual.

The assistant reads the conversation and suggests items from your catalog, not a generic bestseller block. Recommendations carry price and availability, so a shopper can move from question to cart in the same window. This is the part that separates a sales chatbot from a support widget.

Shoppers can track a package, cancel an order, start a return or fix a wrong address without leaving the chat or emailing support. Each action writes back to Shopify, so your order admin stays accurate. Advanced order flows sit on the Pro plan and above.

When the bot runs out of information or confidence, it passes the thread to a person along with the transcript. It plugs into Shopify Inbox, Gorgias and Zendesk, so your team keeps working in the helpdesk they already use instead of a second inbox.

Nudge prompts, exit intent messages and newsletter capture run from the same dashboard. You write the offer, the bot decides when to show it based on what the shopper is doing. Campaigns are capped by plan, and the stronger automation lives on Grow and up.

For stores on Recharge, Relish AI handles subscription order changes and tries to save cancellations with a targeted offer. Subscription brands lose a lot of revenue to silent churn, and this catches some of it before the cancel button wins.