Respondy
Respondy · Marketing · Chatbot
Respondy is an AI customer engagement platform that instantly texts and calls new leads, then answers inbound calls 24/7 to book jobs for service businesses.
About Respondy
What Is Respondy
Respondy is an AI customer engagement platform built for home service businesses and the marketing agencies that run their lead generation. It watches the places leads actually arrive (Yelp, Thumbtack, Facebook, Instagram, Google) and responds the moment one shows up.
The problem it solves is speed. A new lead from a roofing or HVAC request usually goes to whoever answers first. Respondy sends a personalized text in under five seconds, then places an outbound AI voice call to qualify the prospect and lock in an appointment before a competitor even opens the notification. Miss that window and the job is gone. That's the whole game.
The main limits are worth knowing up front. Voice minutes are billed as you go at $1/min, so heavy call volume adds up. The platform is tuned for lead-heavy trades rather than ecommerce or SaaS support, and you still need a real workflow behind it when a caller wants a human. So who is this actually for?
Getting Started
- Sign up and connect the lead sources you already use, like Yelp, Thumbtack, Instagram, or Google Business Profile.
- Configure your voice agent with your services, pricing, availability, and scheduling rules.
- Upload a knowledge base so the agent answers business-specific questions accurately.
- Turn on auto-response so new leads get texted and called within seconds.
- Review conversations in the dashboard and forward any call to a human when needed.
Product Information
A quick look at Respondy's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Home service owners
- Marketing agencies
- Small crews without a receptionist
Tasks
- Instant lead response
- Inbound phone answering
- Batch reactivation
Scenarios
- A burst of weekend Yelp leads when the office is closed
- A roofer who misses calls during jobs
- An agency onboarding a new client
Key features
Sub-5-Second Lead Response
The moment a lead lands from Yelp, Thumbtack, Facebook, or Google, Respondy fires off a personalized text. The agent then places an outbound AI voice call to qualify the prospect and book the appointment. Speed is the whole pitch here, since the first business to respond usually wins the job. It's that simple.
No-Code Custom Voice Agents
Every voice agent is tailored to the business it serves. You set the services offered, pricing, availability, scheduling rules, and brand voice without touching code. Setup is meant to take about two minutes, so small crews don't need a developer on staff.
24/7 Inbound AI Phone Answering
Inbound calls get answered day or night, including weekends and holidays. The agent handles customer questions, provides quotes, takes notes, and schedules jobs automatically, then transfers a caller to a live person when the conversation clearly calls for one. For trades that get after-hours emergency calls, that removes the voicemail dead end. No missed jobs.
Pay-As-You-Go Voice Billing
Voice runs at $1/min with a $10/mo phone number. There are no monthly voice packages and no long-term contracts, so you pay for the minutes you actually use, which means a quiet month costs almost nothing and a busy one scales with your actual revenue. It's a fair fit for seasonal businesses where call volume swings hard. A shop running hundreds of calls a week should run the math first.
Batch Campaign Dialer
Upload a list of past customers or cold leads and let the AI call them all with a custom script. This is aimed at reactivation and promotions, the kind of outreach most small teams never get to because it's tedious, repetitive work that eats an afternoon of anyone's time.
Multi-Client Agency Dashboard
Agencies can manage several client accounts from one dashboard. Each account keeps its own custom voice agent, messaging configuration, and CRM integration, which keeps client work from bleeding into each other. Handy for agencies. Run five clients without five logins.
Pros and cons
Pros
- Responds to new leads in under five seconds across six major platforms.
- No-code agent setup means no developer or long onboarding.
- Pay-as-you-go voice keeps fixed monthly costs low during slow seasons.
- 24/7 inbound answering cuts missed calls that turn into lost jobs, which matters most for emergency trades that get calls at 2am.
- Agencies can run many client accounts with separate agents and CRMs.
Cons
- Voice billing at $1/min can add up fast if call volume is high, so heavy users need to watch usage.
- It's built for lead-heavy service trades, not ecommerce or general SaaS support, so other businesses won't get full value.
- Callers who want a human still depend on live transfer, which requires someone available to pick up.
Frequently asked questions
It watches your lead sources and instantly texts and calls each new lead, then answers inbound calls 24/7 to qualify people and book appointments. Think of it as an auto responder and AI receptionist in one. Two jobs, one tool.
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