Risotto
Risotto · Coding · Productivity · Chatbot
Risotto is an AI help desk that answers employee IT, HR, and finance requests inside Slack, Teams, or email, resolves tickets end to end, and provisions access with approvals.
About Risotto
What Is Risotto
Risotto is an AI support agent for the questions employees send to internal teams all day. Someone needs the Wi-Fi password, a license for a design tool, or a laptop replaced. Instead of a ticket queue and a portal login, they type a message in Slack or Microsoft Teams and get an answer or a finished action.
The product sits on top of the tools a company already runs. Risotto can add a conversational layer to Jira Service Management, Zendesk, Freshservice, or ServiceNow, or it can act as the ticketing system itself. It reads documentation from Notion, Confluence, Google Drive, and SharePoint, then uses that material to answer in plain language. For access requests, it checks existing permissions, collects approvals, and provisions the account through Okta, Microsoft Entra, or Google Workspace with a time limit attached.
The limits matter as much as the features. Risotto is built for internal support, not customer support, so a public-facing help desk is out of scope. Pricing starts at $1,250 per month on an annual contract, which puts it out of reach for very small teams. Autosolve rates also depend on clean identity data and documentation that actually answers questions. A messy Confluence space will produce messy answers.
Getting Started
- Book a demo with the Risotto team and confirm which ticketing system you plan to keep or replace.
- Connect the chat surface your employees use, then link your identity provider and knowledge bases.
- Set routing rules, department permissions, and approval chains for access requests.
- Load your most common request types into the workflow builder so repeat tasks run without an agent.
- Review the first weeks of conversations, fix weak knowledge articles, and widen automation as the autosolve rate climbs.
Product Information
A quick look at Risotto's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- IT teams at companies of 200 to 2,000 people
- HR operations
- Finance and legal teams
- IT admins who live in Slack
Tasks
- Password resets and account unlocks
- Time-bound access requests
- Multi-step troubleshooting
- Knowledge base upkeep
Scenarios
- A new hire's first week
- A SaaS outage
- Department expansion
Key features
Conversational Tier-1 Support in Chat
Risotto answers employee questions where they already type, including Slack, Microsoft Teams, email, and Google Workspace. The agent reads the full thread, asks clarifying questions, and handles follow-ups, so a request does not stall after the first reply. Answers come in plain language rather than bot phrasing, and the agent knows when to escalate.
Ticket Automation and Intake
Every conversation becomes a tracked request with a category, an owner, and a status. Risotto tags tickets by intent instead of keywords, routes them to the right team, and closes the loop when the issue is resolved. Teams that already run Jira Service Management, Zendesk, Freshservice, ServiceNow, or Linear can keep those systems and let Risotto handle the front end.
Access Provisioning With Approvals
Employees request software access in chat, and Risotto checks what they already have before asking a manager. Approval chains, dynamic rules, and time limits run without code. Once approved, the agent provisions the account through Okta, Microsoft Entra, Google Workspace, or Opal and keeps an audit record of who granted what and for how long.
Answers Blended From Your Knowledge Bases
The agent pulls from Notion, Confluence, Google Drive, SharePoint, Guru, GitHub Wiki, Coda, and Zendesk Guides, then blends the relevant passages into one answer. It can also consult third-party documentation from vendors such as Google or Apple. When a source page changes, the answer changes with it, which cuts the manual refresh work that most help desks carry.
No-Code Workflow Builder and Runbooks
Admins describe a process in plain English, and Risotto turns it into a workflow that runs on its own. Common examples include creating a Slack channel, resetting a password, or provisioning a device through an MDM platform. Runbooks handle the repeatable parts, and the agent only calls a person when a step needs judgment.
Multi-Department Help Desk With Analytics
One funnel covers IT, HR, engineering, finance, legal, and security, with role-based access controls that keep sensitive requests separate. Routing follows intent, so employees do not need to guess which team owns a problem. Analytics show ticket volume, resolution time, deflection, and the questions that keep coming back, which is where the next automation project usually starts.
Pros and cons
Pros
- Works inside Slack and Microsoft Teams, so employees skip a portal login and a new interface.
- Resolves access requests end to end, including approvals and automatic revocation, not just answers.
- Keeps existing ticketing systems such as Jira Service Management, Zendesk, and Freshservice instead of forcing a migration.
- Learns from support threads and turns them into knowledge articles, which reduces repeat questions over time.
- Ships with SOC 2 Type 2 compliance, and HIPAA is available on the enterprise plan.
Cons
- The startup plan costs $1,250 per month with annual billing, and there is no free tier beyond a 30-day trial, so small teams face a steep first step.
- Autosolve rates depend on well-organized identity data and documentation, and weak source material shows up as weak answers.
- The product focuses on internal support, so companies that also want a customer-facing help desk need a second tool.
- Some advanced controls, including HIPAA and custom usage terms, sit behind an enterprise contract and a sales conversation.
Frequently asked questions
Risotto is an AI agent for internal support. It answers employee questions, creates and routes tickets, and completes access requests with approvals, all from a chat window in Slack, Microsoft Teams, email, or Google Workspace.
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