Shiboleth
Shiboleth, Inc. · Other
Shiboleth is an AI compliance platform for consumer lenders. It reviews calls, complaints, and marketing material, then runs scripted regulatory tests so violations surface before an examiner does.
About Shiboleth
What Is Shiboleth
Shiboleth is AI compliance software for banks, fintechs, and consumer lending teams. It reviews the interactions a compliance group can't listen to by hand: phone calls, complaint tickets, marketing copy, and the app itself. Instead of sampling a few dozen files a month, the platform screens all of them and flags what needs a human.
The work it replaces is mostly spreadsheet drudgery. Reviewers used to pull a sample, score it against a checklist, and log the result in a document nobody could query later. Shiboleth keeps scorecards, findings, and audit logs in one place, and it applies the same review the same way twice. That consistency matters when an examiner asks how you tested a rule last quarter.
The limit is scope. Shiboleth covers consumer lending compliance workflows, not general enterprise compliance, and it doesn't replace a compliance officer's judgment. You still decide which flagged item is a real violation. There's no public pricing either, so a demo call comes before any number.
Getting Started
- Book a demo through the site and walk the team through your current review process.
- Connect the systems you already use for calls, complaints, and marketing assets.
- Build or upload scorecards and test scripts for the regulations you answer to.
- Review flagged items in the dashboard, assign owners, and export reporting for audits.
Product Information
A quick look at Shiboleth's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Compliance and QA teams at consumer lenders
- Banks running marketing review
- Fintech partners working with sponsor banks
Tasks
- Screening every complaint rather than a sample
- Transaction level regulatory testing
- Monitoring calls for escalation risk
- Checking sanctions exposure
Scenarios
- Exam preparation
- New product launch
- Vendor oversight
Key features
Complaint Management
Every complaint gets screened, not sampled. The platform reads the full queue, sorts by severity, and routes serious cases to a reviewer with the source interaction attached. Teams that used to see a fraction of complaints get the whole picture, including the pattern behind a run of similar tickets.
Call Monitoring
Calls are transcribed as they happen and summarized when they end. Shiboleth listens for the moments that signal trouble: a denied request, a fee the customer didn't expect, an escalation. Reviewers get a short summary and a pointer to that spot in the recording, which cuts the time spent scrubbing audio.
Regulatory Compliance Testing
You upload your own test scripts and the platform runs them at the transaction level. TILA, SCRA, FCRA, Reg E, and UDAAP are supported today. Tests can rerun on a schedule, so a pricing change that breaks a disclosure rule shows up the same week instead of at the next audit.
Marketing Review
Custom scorecards check marketing material against your own rules. Shiboleth flags the claims and disclaimers that tend to draw scrutiny, and the scorecard stays editable, so the standard remains with your team. Reviewers approve or reject with a recorded reason.
OFAC Geofencing
The platform tests whether sanctioned or blocked regions can reach your app and website. You get a pass or fail per region, which turns a question that usually needs a manual VPN check into a recurring test.
Issue Tracking and Audit Logs
Findings move through stages with owners and deadlines attached. Every action lands in an audit log, including who changed a scorecard and when. When an examiner asks for evidence, you export a report rather than rebuild history from memory.
Pros and cons
Pros
- Full coverage of complaints and calls instead of a monthly sample.
- Regulatory tests run at transaction level, so a broken disclosure rule shows up fast.
- Built on AWS Bedrock, which keeps data inside a cloud setup most banks already approve.
- Scorecards and test scripts stay editable, so the compliance standard sits with your own team.
- Audit logs and one-click reporting shrink the scramble before an exam.
Cons
- No published pricing, so budgeting starts with a sales call.
- No self-serve trial, which makes it hard to judge scoring quality before committing.
- Coverage stops at consumer lending rules, so teams with broader scope need other tools.
- Flagged items still need a human decision, so the workload drops without vanishing.
Frequently asked questions
It automates compliance quality assurance for consumer lenders. The platform reviews calls, complaints, and marketing material, runs regulatory tests, and keeps findings and audit trails in one place.
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