Supermoon
Supermoon Labs, Inc. · Marketing
Supermoon is an AI customer experience platform for e-commerce support teams and physical venues, pairing MoonChat live chat and a shared inbox with voice AI that runs on phones and smart glasses.
About Supermoon
What Is Supermoon
Supermoon started as an AI customer support platform for online stores. The company now sells the same stack to venues that deal with people face to face. Both versions share one idea: the AI answers from your own data, and a person signs off before anything sensitive goes out.
For a shop, the daily work is repetitive. Where is my order, can I swap the size, why is the parcel late. Supermoon reads the order record behind a message and drafts a reply that already carries the order number and the promised delivery date. An agent approves it, edits a line or sends it as is.
The other half of the product targets theme parks, museums, stadiums and clinics. There the AI runs as voice AI on phones, wearables and ambient devices, It answers a visitor's question about an exhibit and routes a family around a closed ride. The memory layer follows the same person across sessions.
The catch sits at the front door. There's no signup button, no published price list and no free trial that you can start on your own. Supermoon is sold through a demo call, which is fine if you run a support floor of twenty people and painful if you wanted to test it this afternoon.
Getting Started
- Book a demo through the Supermoon site and describe your channels, team size and the venue or store you run.
- Connect the inbox sources: support email, website chat, the contact form, and Shopify if you sell physical goods.
- Load the brand material the AI should answer from, including policies, tone rules and the topics it must hand to a human.
- Run a pilot queue with two or three agents reviewing every draft before you widen it to the full team.
- Add the voice and wearable layer if you operate a physical site, then tune routing and permissions with the Supermoon team.
Product Information
A quick look at Supermoon's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- E-commerce support leads with a small team
- Guest experience teams at parks, museums and stadiums
- Clinic operations staff
Tasks
- Clearing a first-reply backlog
- Guiding visitors around a venue in real time
- Keeping answers on brand across a team
Scenarios
- Holiday traffic spikes
- Multilingual visitors
- Handing a thread from AI to human
Key features
Drafted Replies From Your Own Data
Supermoon writes the first version of an answer using your policies, product pages and past tickets, then shows it next to the conversation. An agent approves, edits or throws it away. You set which topics the AI may answer alone and which ones go straight to a person.
MoonChat Live Chat on Your Site
MoonChat is the chat widget that drops onto a storefront or a venue page, with a Shopify install for shops. Visitors get an answer without waiting for office hours, and the transcript lands in the shared inbox. The widget handles the greeting and the follow-up question, not the refund.
Shopify Support Context
Order history, shipping status and customer notes appear beside the message, so nobody pastes an order number into a second tab. That context is what makes Shopify support workable at volume, since the reply can quote a real delivery date. Stores on another platform lose most of this.
Voice AI for Venues and Wearables
The voice layer runs on phones, audio devices and smart glasses, built for noisy rooms and people who are walking. Supermoon was among the first platforms with access to the Meta Glasses SDK, which is why hands-free guidance at a park or a gallery is a real option rather than a demo. Deployment for an enterprise AI deployment of this kind takes scoping, hardware checks and staff training.
Memory Across Sessions
The platform remembers what a customer asked before and what they prefer, so the second conversation starts further along. Memory can persist across visits or be wiped on your schedule, which matters for clinics and for anyone collecting personal data in the EU.
Integrations, Moderation and Data Control
Supermoon connects to scheduling, ticketing, operations and content systems through APIs, so answers reflect the live schedule instead of a static FAQ. A red team and green team process tests the AI against off-brand or unsafe answers before launch. Customer data stays with you under the company's stated terms.
Pros and cons
Pros
- One platform covers support inbox work and on-site voice guidance, which is rare for a single vendor.
- Answers cite real order and schedule data, so drafted replies usually need a light edit rather than a rewrite.
- Early access to the Meta Glasses SDK gives hands-free deployments a head start that most support tools can't offer.
- Memory and moderation controls are built for regulated settings, including clinics and family venues.
Cons
- No public pricing and no self-serve trial, so a small store can't evaluate it without a sales call.
- The Shopify context is the strongest part, and stores on other carts get a thinner product.
- Voice and wearable work is a project, not a switch: expect hardware, connectivity and staff training costs on top of the subscription.
Frequently asked questions
It answers customer questions for you. For online stores, it drafts replies inside a shared inbox using order data and your policies. For venues, it answers visitors by voice on phones and smart glasses.
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