V-retail
Ink In Caps · Marketing
V-retail is an AI sales assistant for websites. It shows who is browsing right now, opens chat, voice or video calls, and suggests replies and products while your team talks.
About V-retail
What Is V-retail
V-retail is a website sales tool from Ink In Caps, a Mumbai software studio. It watches your site in real time, lists the visitors who are online, and lets a rep start a chat, a voice call or a video call with one click. In daily use it works as an AI virtual sales assistant with a person on the other end: an AI layer sits behind the conversation and feeds the rep suggested lines, product matches and a read on how the visitor feels.
The gap it fills is the one between analytics and outreach. A normal dashboard tells you 2,000 people visited and 40 bought, hours after the fact. V-retail shows the same traffic while it's still on the page, along with the product a visitor is viewing and the path that led there. Someone who has spent four minutes on a pricing page is a very different conversation from a cold email.
The limits are worth knowing up front. Seats are priced in Indian rupees, the AI works best on English language sites, and the deeper reporting sits on the paid plan. If most of your traffic is low-intent blog readers, live intervention has little to work with.
Getting Started
- Sign up at vretail.space for the free seat. No card is required, and the account is live in a few minutes.
- Add the install snippet to your site template. V-retail is plug and play, so it runs on WordPress, Shopify, a custom stack or anything else that renders HTML.
- Set the rules for your team: which pages trigger an alert, who owns which queue, and when the AI is allowed to speak on its own.
- Open the live visitor dashboard and watch a session. Join a chat, then let the assistant suggest the next line before you send it.
- Review the transcript after the call, tag what worked, and let the retargeting flow pick up the visitors who left without buying.
Product Information
A quick look at V-retail's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Ecommerce and D2C sales teams with high-ticket products
- Real estate, automotive and education advisors
- Small teams that never hired a live chat vendor
Tasks
- Rescuing a visitor stuck on checkout
- Matching a product to a vague request
- Following up with people who left
- Coaching from real calls
Scenarios
- A furniture store where a single sofa costs more than a week of ad spend
- Launch week traffic spikes
- A sales team spread across three time zones
Key features
Live Visitor Dashboard
The dashboard lists everyone on the site at that moment, with the page they're reading, the products they opened and how long they've been there. Sessions are ranked by intent signals rather than raw traffic, so a rep can pick the visitor worth a message. It's the closest thing to standing on a shop floor and watching where people linger.
One Click Chat, Voice or Video
Any visitor in the list can be pulled into a conversation with a single click, and the panel covers website chat and video calls from one queue. Chat is the default, voice and low-bandwidth video are one step away, and the visitor doesn't install anything. That range matters on product pages where typing is slow and a face still closes deals.
AI Reply and Product Suggestions
While the rep types, the assistant proposes what to say next and which product fits the request. It draws on the page the visitor is on, the conversation so far and the catalog. Reps can send the suggestion as is or rewrite it, and the AI learns from the choices the team makes.
Remote Assistance on the Visitor's Screen
With permission, a rep can take control of the visitor's browser session and guide them through the site. This is the feature that turns a confused visitor into a guided one: fill the form together, jump to the right configuration page, show where the size chart sits.
Sentiment Reads Mid Conversation
The AI scores how a visitor sounds as the chat moves along, marking excitement, hesitation or readiness to buy. A rep sees the shift in the panel and can change tone or offer help before the visitor goes quiet.
Offers and Documents Inside the Chat
Discounts, PDFs, brochures and calendar invites can be sent from the same window. Nothing needs a follow-up email, which keeps the buyer in one place and gives the rep a clean record of what was shared.
Automated Retargeting Across Channels
Visitors who leave without buying enter an AI retargeting flow on WhatsApp, email, SMS and Google Ads. V-retail adjusts timing and channel to the behavior it recorded, so someone who abandoned a cart gets a different message from someone who only read a blog post.
Team Performance Dashboard
Managers get a view of each rep: conversations handled, conversion rate, response time and the pitches that landed. It turns the sales analytics dashboard into a coaching tool rather than a scoreboard, since the same screen shows the transcript behind each number.
Pros and cons
Pros
- Real time intent, not yesterday's report: you see the session while the visitor is still deciding, which is the only moment a live sales pitch can change the outcome.
- Human plus AI in one window: the assistant suggests, the rep decides, and the customer talks to a person instead of a scripted bot.
- Retargeting is built in: WhatsApp, email, SMS and Google Ads flows come from the same visitor data, so there's no second tool to buy or integrate.
- Setup is genuinely light: one snippet on the site, no plugin, and the free seat makes a pilot cheap to run.
Cons
- Pricing is quoted in Indian rupees per seat, from ₹15,000 to ₹25,000 a month. Teams outside India will need to check currency, tax and contract terms before budgeting.
- The AI is tuned for sales conversations on English language sites. Multilingual catalogs and mixed language chats get less reliable suggestions.
- Analytics and team management sit on the paid plan, so the free seat shows the workflow but not the reporting that justifies the spend.
- A site with fewer than a few hundred visits a day rarely has enough live sessions for the dashboard to pay off.
Frequently asked questions
V-retail lets a sales team talk to website visitors while they're still browsing. You see who is online, start a chat, voice or video call, get AI suggestions for what to say, and send offers or documents without leaving the window. It's built for companies that sell high-consideration products online.
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