Voiceglow

You start with a description of the job rather than a blank flow chart. The platform turns that description into a working agent, then lets you pick which model tier handles the replies. Free accounts run on value models, and each paid step unlocks stronger ones, which matters when an agent has to follow multi-step instructions instead of answering one question at a time.

The canvas is where the agent stops being a chatbot and starts being a process. You drag nodes for conditions, branches, loops, variables, and tool calls, so a refund request can follow a different path from a pricing question. Developers can drop into the same flow to call an API, and non-technical staff can edit the wording without touching the structure.

One agent publishes to web chat, WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, and email. Building omnichannel AI agents this way means the channel is a connection setting, not a rewrite, so the same answers show up wherever the customer starts. The value is consistency: a customer who asks on Instagram and then emails gets answers from the same knowledge base. Setup for each channel is a connection step rather than a rebuild, and the web widget works on WordPress, Shopify, Wix, Squarespace, and custom sites through a script tag or iframe.

Voice is the part that separates this from a plain chatbot builder. You can buy a Twilio number inside the platform, import an existing one, or connect your own carrier through SIP trunking. Transcription runs on Deepgram or Google, speech on ElevenLabs, Cartesia, and others, and the platform reports sub-second response latency on its own stack. Calls can be handed to a person mid-sentence with the transcript attached.

The knowledge base accepts URLs, documents, FAQs, and plain text, and it updates when you add a source rather than requiring a retrain. A WhatsApp chatbot built here draws on the same documents as the web widget, so you fix an answer once. On the action side, the agent can reach Google Calendar, Shopify, CRMs, Make, n8n, and about 40 other tools, or anything with a REST endpoint. That split matters: knowledge answers questions, tools finish the task.

Agencies get their own login page, logo, colors, custom domain with SSL, and branded report emails. Each client sits in a separate workspace, so data and billing stay apart. The platform takes no cut of what you charge, which is the main reason agencies pick it over a per-seat reseller program. Client self-signup is reserved for the top Elite plan.

The REST API covers workspaces, agents, tools, knowledge documents, and conversations, with Bearer token authentication. Webhooks fire on conversation events, so you can push a finished call into your own system. MCP access lands on the Business plan, which lets an outside assistant query the same agent setup.