WADeck
WADeck (team behind WAPlus CRM) · Marketing · Other
WADeck is a web-based AI WhatsApp CRM that puts WhatsApp and Telegram chats into one shared team inbox, with lead management, scheduled follow-ups, and built-in AI translation and reply drafting.
About WADeck
What Is WADeck
WADeck is a CRM built around messaging apps. It connects your own WhatsApp and Telegram accounts to a secure cloud workspace, then gives the whole team one place to read, assign, and answer customer chats. Instead of passing a phone around an office or sharing a login, each teammate signs in with their own role and sees only the conversations assigned to them.
The product targets sales and support teams that live inside WhatsApp but don't want to build a WhatsApp Business API stack. You skip WABA onboarding, Meta business verification, and template approval. You still have to follow WhatsApp's own rules, and WADeck can't promise that Meta won't act on an account.
The honest limits are worth stating up front. WADeck is not the official WhatsApp Business API, so it can't cover use cases that require Meta-approved infrastructure. Bulk and broadcast sending runs on guardrails, not guarantees, and a careless campaign can still get an account limited.
Getting Started
- Sign up at app.wadeck.ai and create a team workspace. No credit card is needed for the free tier.
- Connect a WhatsApp or Telegram account by scanning a QR code from the workspace.
- Invite teammates and set their roles. Admins see everything; members see assigned customers and conversations.
- Import or create contacts and leads, then set up routing rules so new chats land with the right owner.
- Add templates, auto replies, and scheduled follow-ups as your daily patterns become clear.
Product Information
A quick look at WADeck's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Small sales teams
- Support teams handling overseas customers
- Solo operators and cross-border sellers
Tasks
- Answering the same questions repeatedly
- Replying to customers who write in another language
- Moving a chat into a sales pipeline
Scenarios
- A buyer asks about pricing on Friday night and the team picks it up Monday
- A shop runs a seasonal promotion
- Two reps hand a customer back and forth
Key features
Shared team inbox for WhatsApp and Telegram
WADeck pulls multiple WhatsApp and Telegram accounts into one workspace. You can split a single account across several teammates by percentage, hand several accounts to one owner, or route chats by workload, priority, or team. The point is that no one shares a password to see a conversation.
AI translation and reply drafting
Incoming messages get detected and translated automatically, and outgoing replies can be translated before they send. The original text stays next to the translation so context isn't lost. AI also drafts replies and summarizes long threads, but it runs only when a teammate triggers it.
Lead management and sales pipeline
Every chat can become a customer record with an owner, stage, notes, and history attached. Notes and follow-ups sit next to the customer instead of in a separate spreadsheet, which matters most during handoffs between teammates.
WhatsApp automation: templates, auto reply, and scheduling
Quick replies and reusable templates cover the questions that come up every day. Auto reply handles predictable requests, and the message scheduler queues one-to-one follow-ups for a chosen time. WhatsApp automation here runs alongside human control rather than replacing it.
Broadcast messaging with safeguards
You build campaigns from contacts and leads, personalize them with customer fields, translate and schedule them, then review the audience and message before launch. WADeck frames broadcasts as a tool for consented contacts, with frequency limits built in.
Team controls and data handling
Admin and member roles, assigned visibility, operation logs, and encrypted sessions keep access tight. Teams can export contacts, leads, and messages, and can request account or data deletion. WhatsApp and Telegram message data is not used to train AI models.
Pros and cons
Pros
- No WhatsApp Business API or Meta business verification needed: you connect an existing account by QR code and start working the same day.
- Plan-based pricing replaces per-message API billing, so costs stay predictable as conversation volume climbs.
- Built-in AI translation and reply drafting cut the jump between WhatsApp and a separate translation tool.
- Shared inbox with roles and operation logs removes the need to pass around an account password.
- Free tier covers one connected account and a small team, so testing costs nothing.
Cons
- It is not the official WhatsApp Business API, so teams that need Meta-approved infrastructure won't find it here.
- Broadcast and bulk sending carry account risk: WADeck adds safeguards but can't stop Meta from limiting an account.
- Pipeline features were still rolling out at the time of writing, so some CRM steps may be lighter than a dedicated sales CRM.
- Telegram support and some channel integrations are newer than the core WhatsApp workflows.
Frequently asked questions
WADeck runs WhatsApp and Telegram customer conversations for teams. It combines a shared inbox, lead management, scheduled follow-ups, automation, and AI translation so sales and support staff work from one workspace instead of a phone plus a spreadsheet.
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