Cody - Business AI Employee Trained on Your Knowledge Base

Cody retrieves from the documents, drives, websites, and tools you connect rather than from the open web. You upload files once, and every agent you switch on draws on the same material. Because the source sits next to each answer, a reader can check a claim in seconds instead of trusting the output. A knowledge base chatbot that cites its sources is the feature that separates Cody from a general chatbot, and it is also the one that depends most on the state of your internal documentation.

Each reply points back to the document, page, or ticket it came from. Support staff use this to confirm a policy before forwarding it to a customer, and managers use it during onboarding training to show new hires where the rule is written. When the citation looks wrong, that is usually a signal a source document needs updating.

Access rules follow the user who asks. An HR policy that a manager can see does not surface for an intern, and both talk to the same assistant. Teams that previously blocked AI tools over data exposure concerns can open Cody to a wider group with this control in place.

Agents can call connected systems, look up live values, and complete work that spans a few steps. Anything high-impact can be routed through an approval step you define, so a request can be checked before it changes a record. This moves Cody past question answering into routine task handling.

Cody is model-agnostic, and as a business chatbot it does not lock you to one vendor. The paid plans list GPT-5 Mini, GPT-5, and Claude 4 Sonnet, and you can pick a model for a given workflow. If a cheaper model handles internal FAQs well, you use that one there and a stronger model for customer-facing replies, then switch later without rebuilding the pipeline.

On the Premium and Advanced plans, Cody crawls your website on a schedule so new pages and changed content reach the knowledge base without a manual upload. Businesses that publish often, such as ecommerce stores or SaaS teams with frequent release notes, get the most from this. Basic plans skip the crawler, and their knowledge base stays roughly static until you add documents by hand.

Every query, decision, and output is logged, exportable, and traceable from source to answer. Deployment can run in the cloud, a private cloud, a hybrid setup, or on premises. Teams in finance, healthcare, and legal work often need that trail before they can put an assistant in front of staff.

Cody Convert works as a proactive AI support agent for website visitors showing buying intent and opens a conversation with them. It ranks the questions your site fails to answer, applies audience rules and page-level targeting, and hands qualified leads to a CRM through Zapier or the API. Pricing runs by engaged conversations, from 300 a month on Growth up to custom volume on Enterprise.