CourseRev.AI
Shank Tech Inc. · AI Assistant
CourseRev.AI is an AI front desk for golf courses. It answers calls, texts, web chat and WhatsApp, then books tee times straight into the tee sheet you already use.
About CourseRev.AI
What Is CourseRev.AI
CourseRev.AI is an AI receptionist built for golf course operations. It picks up the phone when the pro shop can't, replies to website chat and text messages, and turns those conversations into real reservations on your tee sheet. The company behind it is Shank Tech Inc., and the product is sold as a managed service with an account manager rather than a self-serve signup.
The problem it targets is narrow and familiar to anyone who has worked a golf shop counter. Phones ring hardest on Friday afternoon and Saturday morning, exactly when staff are checking in players. Calls that go unanswered are lost tee times. CourseRev takes the routine calls, answers availability and policy questions, and hands the complicated ones back to a human under escalation rules you set.
The main limit is that it doesn't replace your booking system. It needs an existing tee sheet provider to write into, so courses running on paper or on a homegrown tool need an integration first. Pricing isn't published either, which means you have to book a demo before you know what you'd pay.
Getting Started
- Book a demo and walk the team through your current tee sheet, phone setup and booking policies.
- Agree on the integration, the escalation rules and the call scenarios you want handled.
- Hand over course details: dress code, local rules, tournament calendar, aeration dates and pricing.
- Test the voice concierge and chatbot against real call recordings before going live.
- Launch, then tune the knowledge base and vocabulary from the dashboard as questions come up.
Product Information
A quick look at CourseRev.AI's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Golf course general managers
- Pro shop teams of two to five people
- Multi-course operators
Tasks
- Answering routine availability calls
- Capturing after-hours demand
- Chasing down no-shows
Scenarios
- Saturday morning check-in rush
- Tournament weeks
- Rain delays and frost closures
Key features
AI Voice Concierge
The voice agent answers tee time requests, course questions, weather queries and booking changes on a dedicated phone line. You can listen to live calls and read transcripts afterward, which matters more than it sounds: transcripts are how you find out the AI mispronounced a course name or quoted the wrong rate.
Omnichannel Booking
Calls, web chat, text messages, WhatsApp and the web booking portal all feed one engine, so the golf course chatbot and the voice agent work from the same booking record. A golfer who starts a question in chat and finishes it by phone doesn't have to repeat themselves, because the booking record carries the context.
Direct Tee Sheet Sync
CourseRev writes reservations into your existing tee sheet in real time instead of asking you to migrate. Native integrations cover Lightspeed, ForeUp, ClubCaddie, Club Prophet, TenFore, Zest, Golf Manager, QETI/Omni and Golf Central. Courses on other providers can request a build, and timing depends on the integration work.
Automated Waitlist
When the sheet is full, the AI offers a place on a smart waitlist and messages golfers the moment a slot opens. For a course with a strong Saturday demand curve, this is where most of the recovered revenue sits.
Confirmations and Reminder Calls
Booking and cancellation confirmations go out automatically by email and SMS. Reminder messages follow, and voice reminder calls are listed as coming soon. The point isn't politeness, it's no-show reduction: a golfer who gets a text on Friday night is likelier to turn up.
Operator Dashboard and Knowledge Base
The web dashboard and the iOS/Android manager app show every booking with source, payment status and player details. Channel management, a notice board, promotional codes, no-show charges and customer profiles all live in the same place, and the knowledge base can be updated in seconds when something changes.
Pros and cons
Pros
- Covers five channels from one system, so you don't buy a voice bot and a separate chatbot.
- Syncs into mainstream tee sheets without a data migration, which removes the biggest adoption blocker for a pro shop.
- Transcripts and call outcomes give managers evidence for staffing decisions instead of gut feel.
- Handles the after-hours window that most golf courses leave to voicemail.
- A dedicated account manager tunes vocabulary, personality and workflows during setup.
Cons
- No public pricing, so budgeting needs a sales conversation before you can compare it with alternatives.
- Requires an existing tee sheet and a phone setup that supports forwarding or number hosting, which rules out courses still on paper.
- The AI handles routine conversations only; anything needing judgment depends on how well your escalation rules are written.
- Voice reminder calls aren't live yet, so reminder coverage is email and text for now.
Frequently asked questions
It acts as an AI front desk for a golf course. It answers calls, chats and texts, gives out course information, and books or changes tee times directly in your tee sheet.
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