Enjo Help Center

Point Enjo at a URL and it crawls the site, then you pick which pages become articles. It also imports from Notion, Google Drive, Confluence, and SharePoint, with Confluence imports filterable by space, page, or a CQL query. You can upload a ZIP archive too, and import progress is tracked so you know what landed.

Recurring ticket patterns in Zendesk, Intercom, and Freshdesk feed the writing process, which means the questions your team keeps answering day after day slowly turn into the articles that answer them automatically, cutting repeat work at the source rather than patching it later. It's a quiet kind of relief.

When a question is ambiguous or confidence is low, the assistant asks rather than producing an answer it can't support. That guardrail matters. Ever watched a support bot invent a refund policy? A question the portal can't answer escalates to your team instead of ending in an empty search result.

The portal attaches to an Enjo AI Agent as a knowledge source, so the same content answers in website chat, Slack, Teams, and email. What the portal says is what the agent says, which removes the drift you get when each channel keeps its own copy.

Knowledge Insights reports which content gets used and where coverage is thin, so instead of guessing which articles matter you get a plain list of the gaps worth filling first. Readers can mark articles helpful or not, and the portal collects suggestions that become published articles in a single step. Holes in coverage show up as data, not guesswork.

Configuring the portal happens in settings, not in a support ticket. You get a custom domain with built-in DNS verification, per-article Meta Title and Meta Description, editable URL slugs and aliases, and indexing you can toggle per portal. Branding, logo, primary colour, layout, hero, collections, and featured articles are all adjustable, so the result looks like your brand rather than somebody else's generic portal page.