Forge Rewards
Forge Rewards, Inc. · Productivity · Marketing
Forge Rewards is a white-label restaurant loyalty app platform. Brands get their own iOS and Android app with points, tiers, memberships, 0% commission ordering and AI marketing tools.
About Forge Rewards
What Is Forge Rewards
Forge Rewards gives a restaurant brand the kind of app Starbucks and Domino's built in house. It's a restaurant loyalty app that ships under your name, your logo, and your colors, with points, status levels, member subscriptions, and in-app ordering inside it. The company is Y Combinator backed and says it works with 300+ restaurant partners, including Chubby Group, Liuyishou Hotpot, and Xi'an Famous Foods.
The pitch targets a real gap. A three-location noodle shop can't hire engineers to build a branded restaurant app, and it loses roughly 30% of each order to third-party delivery marketplaces. Forge sells the same stack as a subscription, white-labeled at a low cost, so the ordering channel and the customer data stay with the restaurant instead of a marketplace.
The catch is that this is a business tool, not a free consumer download for brands. Pricing isn't published, onboarding runs through a sales conversation, and the value depends on how much guest data you already collect. Forge also runs a separate consumer app where diners collect points across partner restaurants, which means your loyalty program sits inside a shared pool rather than a private one.
Getting Started
- Book a demo through the Forge site and describe your brand, locations, and current POS setup.
- Connect your point of sale. Forge lists Square, Toast, and Clover as supported systems, so transactions sync without a hardware swap.
- Pick your reward structure: points per dollar, visit-based stamps, tiers, or a paid membership with recurring perks.
- Approve the branded app build with your logo, menu, and store listing details, then publish to iOS and Android.
- Launch with an in-store push, watch which guests come back, and adjust the offers from the dashboard.
Product Information
A quick look at Forge Rewards's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Independent restaurant owners with one to five locations
- Regional chains with 10 to 50 stores
- Marketing managers inside hospitality groups
- Diners who eat at Forge partner restaurants
Tasks
- Replacing paper punch cards
- Building an ordering channel you own
- Running a paid membership
- Segmenting guests by spend and recency
Scenarios
- You're opening a second location and need one loyalty balance across both stores.
- A slow weekday needs filling, and you'd rather push a members-only offer than discount on a marketplace.
- You already run Square, Toast, or Clover and want loyalty without ripping out your POS.
Key features
White-Label Branded App
The app ships under your restaurant's name and icon on the App Store and Google Play, with your menu, photography, and colors inside. Guests see your brand, not Forge's. That matters for a white-label restaurant app, because the download is the only piece of real estate you fully control on a customer's phone.
Points, Tiers and Status Perks
Guests earn points per dollar and climb status levels that unlock better rewards, early access, or birthday perks. The tier system borrows from airline and credit card programs, which gives regulars a reason to concentrate spending with you instead of spreading it across the neighborhood.
Membership Subscriptions
Brands can sell a monthly membership with standing benefits such as free delivery, a recurring drink, or member pricing. Forge treats this as recurring revenue rather than a one-off promotion, and the subscription sits inside the same branded restaurant app as the rewards program.
0% Commission In-App Ordering
Orders placed through the branded app skip marketplace commissions, so a $40 ticket stays a $40 ticket minus payment processing. For a restaurant doing steady pickup volume, that difference usually decides whether the whole platform pays for itself.
AI Marketing and Guest Segmentation
The platform groups guests by visit frequency, spend, and reward status, then builds campaigns around those groups. AI marketing for restaurants mostly means timing and targeting: a nudge to someone who hasn't ordered in 30 days lands better than a blanket email to the full list.
POS Integrations
Forge connects to Square, Toast, and Clover, so tickets and guest records sync from the systems you already run. You keep your hardware and your workflows, and the loyalty data builds itself from normal service rather than manual entry.
Pros and cons
Pros
- Branded app under your own name on both app stores, with no engineering work on your side.
- 0% commission ordering gives you a channel that isn't taxed per ticket.
- Works with Square, Toast, and Clover, so most restaurants avoid a POS migration.
- Points, tiers, and memberships cover both casual guests and your best regulars.
- The company reports 300+ partners and 500,000+ active users across its apps, which suggests the rollout process is repeatable.
Cons
- Pricing isn't published. You'll need a sales call before you can compare it to Square Loyalty or a standalone punch card app.
- No free tier for brands, so a single-location restaurant has to commit before it sees results.
- Rewards on the consumer side are issued by each restaurant, which creates support confusion when points go missing.
- No public API documentation, so custom data pipelines or CRM sync need a conversation with the vendor.
Frequently asked questions
It builds and runs a branded loyalty and ordering app for restaurant brands. Points, tiers, memberships, push campaigns, and in-app ordering all live in one place, and Forge handles the app store listings and updates.
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