Genius.AI
Genius AI (formerly GlossGenius) · Business
Genius AI is the former GlossGenius platform for service businesses, now paired with Reception, an AI front desk that answers calls, texts, and bookings around the clock.
About Genius.AI
What Is Genius AI
Genius AI is the new name for GlossGenius, a business platform built for appointment based work: salons, med spas, physical therapy clinics, massage studios, and fitness coaches. The company started in 2017 with booking and payments, then rebranded on July 21, 2026 after a $44 million Series D at a $1.15 billion valuation. The pitch is simple. Owners keep the craft, and the software takes the admin.
What separates it from a plain scheduler is the agent layer. Reception by Genius AI, the flagship AI employee, picks up phone calls and replies to texts, then books the appointment itself. It reads your services, prices, staff schedules, and open slots, so it isn't sending a booking link and hoping the client finishes the job.
The catch is scope. Reception works inside a Genius AI account, so the platform subscription comes first. The AI is tuned for in person service work, which means an AI agent for service businesses is exactly the target, and a software team or an online store will find little here. Pricing is quoted in US dollars, and the company's customer base is concentrated in the United States.
Getting Started
- Start a 14 day trial at genius.ai or glossgenius.com. No card is required, and the signup asks for your business type, staff count, and services.
- Import your existing calendar, client list, and service menu. Genius AI offers free data transfer from another booking system, which saves a week of manual entry.
- Set your rules: deposits, card on file, cancellation windows, and no show fees. Reception follows whatever you enter here, so this step decides how the AI handles money conversations.
- Turn on Reception and test it with a call from your own phone. Then publish the booking page and connect Google Booking, Instagram, or your website.
Product Information
A quick look at Genius.AI's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Solo stylists and booth renters
- Salon owners with a front desk gap
- Med spa and physical therapy practices
Tasks
- Catching missed calls
- Filling a cancellation
- Chasing no shows and rebookings
Scenarios
- A two chair studio where the owner is mid service all day
- A multi location med spa
- A new business without a client base
Key features
Reception, the AI Front Desk
Reception answers calls and texts 24 hours a day, including weekends and holidays. It greets the client, works out what they need, checks service requirements, and confirms a time. The difference from a typical AI receptionist is what happens at the end: the appointment lands on your calendar, not in a callback queue.
Bookings Written Straight Into the Calendar
Most automated answering tools send a link and leave the client to finish. Reception reads your live availability, staff schedules, and service durations, then creates the appointment the same way you would. It also moves and cancels existing bookings when a client asks, which cuts the morning text thread about a Thursday conflict.
Your Policies, Enforced in Conversation
Deposits, card on file rules, and cancellation windows are part of the script. Reception tells every caller the cancellation policy before booking and collects a deposit when your settings require one. If a client tries to cancel inside the window, the AI passes the request to you instead of charging a fee on its own.
Waitlist and Multi Provider Logic
When the requested time is gone, the conversation doesn't end at "we're full." Reception offers the next opening, checks whether another provider is free, or adds the client to the waitlist. For a clinic with several practitioners, that means a cancellation turns into a filled slot rather than lost revenue.
Payments, Invoices, and Payouts
Card payments, point of sale, invoices, buy now pay later, memberships, packages, and gift cards all run inside the platform. Online invoices carry a 2.9% plus 30 cent processing fee, and same day payouts are free Monday through Thursday. Payroll is an add on at $40 a month plus $6 per seat.
Growth Analyst and Marketing Agent
The higher plans include AI teammates that surface revenue opportunities, compare your numbers with similar businesses, and build custom reports. A marketing assistant drafts campaigns and client outreach from your own booking and sales data. Lower tiers get a limited trial rather than full access.
One System for the Back Office
Booking website, calendar, forms, charting, inventory, time tracking, commissions, goal setting, and reports share the same client record. A med spa can keep clinical notes and payments in one login, and a multi location owner can switch between sites without a second subscription.
Pros and cons
Pros
- Reception completes the booking instead of handing off a link, which is the part most AI receptionists skip.
- Setup is genuinely quick: the AI already knows your services, prices, staff, and calendar, so there's no training file to build.
- The platform covers the whole back office, from deposits and waivers to payroll and inventory, so you can drop two or three separate tools.
- Industry specific fit is strong: HIPAA support, charting, and med spa workflows are built in rather than bolted on.
- The free period through November 30, 2026 lets a real business test Reception across busy weekends before paying.
Cons
- Reception only works with a Genius AI subscription, so the $50 add on isn't a standalone purchase.
- The included 100 minutes and 200 texts run out fast for a busy phone line, and overages cost $0.50 per minute and $0.05 per message.
- No public API means you can't push bookings into a custom CRM or data warehouse without manual exports.
- The cheapest tier holds back forms, waitlist automation, and resource management, which pushes growing teams toward the $56 plan or higher.
Frequently asked questions
Genius AI is the company formerly called GlossGenius. It sells booking, payments, marketing, and payroll software to appointment based service businesses, and it now bundles AI agents, including Reception, an AI front desk that answers calls and texts.
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