My AI Front Desk
My AI Front Desk (Frontdesk) · Productivity · Marketing
My AI Front Desk is a virtual receptionist that answers calls, texts, web chats and emails 24/7, books appointments on your calendar, and saves every lead to a built-in CRM.
About My AI Front Desk
What Is My AI Front Desk
My AI Front Desk, now marketed by the company as Frontdesk, is an AI receptionist for businesses that can't staff a phone line around the clock. It picks up in about a second, works out what the caller wants, and either handles the request or passes it to a person. The same agent covers SMS, web chat, WhatsApp and email, so someone who calls in the morning and texts at night stays one record.
The problem it targets is simple arithmetic. A missed call during a site visit or after hours usually turns into a booking for a competitor. A human receptionist costs a salary plus benefits, and a live answering service bills by the minute. Frontdesk charges a flat monthly fee that includes 200 voice minutes plus chat and SMS allowances.
Limits matter here too. The voice agent works from the details you feed it, so a thin knowledge base produces thin answers. Regulated work such as medical triage or legal advice still needs a human in the loop. The entry plan also caps voice minutes, which suits a few calls a day rather than a busy dispatch line.
Getting Started
- Create an account and start the 7 day trial to test the agent.
- Answer a short set of questions about your services, hours and pricing, or paste your website so the agent can learn from it.
- Connect your calendar and CRM, then decide which appointment types the agent may book on its own.
- Forward your existing business number to the Frontdesk line, or route after-hours calls to it and keep your number.
- Place a test call, read the transcript, and adjust the greeting or escalation rules before you go live.
Product Information
A quick look at My AI Front Desk's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Owners of small service businesses
- One-person front desks
- Property managers
- Marketing agencies
Tasks
- After-hours call answering
- Appointment booking
- Lead intake and qualification
- Repeat questions
Scenarios
- A heating technician is under a sink when three calls come in. All three get answered at once, two become appointments, and the third is tagged as a quote request.
- A dental clinic's line rings during patient hours. The agent books cleanings, answers insurance questions from the clinic's own notes, and transfers a toothache call to the desk.
- A team sells across time zones. Small business phone answering runs overnight without paying an overnight shift.
Key features
24/7 AI Phone Answering
The voice agent answers every inbound call, day or night, with a pickup time the company puts at about one second. It greets the caller, works out intent in plain conversation, and handles several calls at the same time. For a business that closes at five, that changes what a missed call even means.
Appointment Booking During the Call
The agent reads your calendar and offers real open slots while the caller is still talking. Once the caller agrees, the booking lands on the calendar and a confirmation goes out by text or email. This is the piece that separates it from a message-taking AI answering service, which stops at the note.
One Thread Across Voice, Text, Chat and Email
Calls, SMS, WhatsApp messages, web chat and email all land in one conversation view. A customer who starts on the phone and follows up by text keeps the same history, so your team doesn't ask the same question twice. Agents 2.0 carries that memory across channels.
AI-Native CRM and Lead Qualification
Every call writes a record: caller name, number, reason for the call, answers to your qualifying questions and a transcript. The CRM is built into the product rather than bolted on, so there's no separate data entry step. Sequence automations can follow up with a quote or a reminder after the call ends.
Calendar, CRM and Zapier Connections
Bookings sync to Google Calendar or Outlook, and call data pushes to HubSpot, Salesforce and other tools through native integrations or Zapier. A verified outbound number lets the agent call someone back without showing an unknown line. Custom integrations are available on higher plans.
Warm Transfers for Urgent Calls
The agent can hand a live call to your team when the matter is urgent or the caller asks for a person. You set the rules: VIP numbers, keywords like emergency or refund, or any call the agent can't resolve after a second attempt. The transfer arrives with context, not just a ringing phone.
Pros and cons
Pros
- Answers in about a second at any hour, across 20+ languages, with no hold music and no voicemail.
- Books appointments live and writes them straight to the calendar, which removes the callback loop.
- One plan bundles voice, chat, SMS and CRM, so the bill doesn't swing with per-minute rates.
- Native sync with HubSpot, Salesforce and Zapier keeps call records where your team already works.
- Setup is self-serve and takes minutes; you keep your existing number.
Cons
- The $99 plan includes 200 voice minutes. A business that takes 20 short calls a day will burn through them and pay for overage credits.
- Answer quality tracks the business details you supply. An out-of-date FAQ shows up as a vague reply to a real customer.
- API access and custom integrations sit behind Partner or Enterprise pricing, so developers on the entry plan are stuck with Zapier.
- There's no free tier, only a 7 day trial, which is short for a team that wants to test a full billing cycle.
Frequently asked questions
It answers inbound calls, texts, web chats and emails as an AI front desk, then books appointments, qualifies leads and writes each conversation to a CRM. You forward your number to it, and it works as your front line before any person picks up.
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