Pluno
Unbrained GmbH · Productivity · Marketing
Pluno is an AI support agent built for complex B2B tickets, not just FAQs. It learns from past tickets and connected tools to resolve issues inside your product, handle them in your help desk, and send bugs to engineering with the root cause attached.
About Pluno
What Is Pluno
Pluno is an AI support agent for B2B teams that deal with technical, multi-step tickets. It studies your historical tickets and the tools your team already uses, then answers customers and fixes issues without a human writing every reply.
Most support AI stops at FAQs. Pluno targets the harder work: billing edge cases, configuration problems, and bugs that need real digging. When it finds a defect, it hands engineering the ticket with the root cause already traced.
The tradeoff is scope. Pluno is aimed at B2B support with complex, technical tickets, so teams running simple, high-volume consumer chat may find it more than they need. The vendor reports resolving 500K+ complex customer issues a month and a 4.8/5 rating on G2.
Getting Started
- Book a demo on the Pluno site and connect your help desk so the agent can read historical tickets.
- Link the internal tools and systems the agent needs to look up account data or take action.
- Set the boundaries for what Pluno handles on its own and when it hands off to a person.
- Review early resolutions, tune the agent, then widen the scope once accuracy holds.
Product Information
A quick look at Pluno's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- B2B support teams
- Support managers measuring deflection
- Engineering-adjacent support leads
Tasks
- Resolving technical tickets
- Triaging bugs
- Cutting first response time
- Supporting community channels
Scenarios
- High-volume B2B help desks
- Products with many modules
- Developer and API products
Key features
Deflection AI
Deflection AI answers customer questions before a human picks them up. It draws on past tickets and connected tools rather than a single help article, so it can resolve issues that a keyword bot would miss. Teams use it to shrink backlog without adding headcount.
AI Copilot
The copilot works alongside human agents, drafting replies and surfacing the context they need. It is built to cut handling time on tickets that do reach a person. Support teams keep control and edit before anything sends. Think of it as help desk AI that assists rather than replaces the agent.
Escalation Copilot
Escalation Copilot covers the moment a chat needs a handoff. It packages the conversation, the customer's history, and the likely cause so the next agent starts informed. That shortens the loop between first contact and resolution.
Troubleshooting Agent
The Troubleshooting Agent digs into technical issues instead of repeating canned answers. It checks connected systems to trace what went wrong. When the problem is a bug, it passes the finding to engineering with the root cause already identified.
AI Tagging & Field Filling
This feature labels incoming tickets and fills custom fields automatically. It saves agents from manual sorting and keeps your reporting consistent. Cleaner tags make it easier to spot patterns across a backlog.
Quality Assurance
Quality Assurance reviews support conversations against your standards. It flags gaps and highlights where answers drifted off policy. Managers use the results to coach agents and tighten the knowledge base.
Call Insights & Summary
Call Insights & Summary turns support calls into short, structured write-ups. It captures what the customer needed and what was promised. Teams use those notes for follow-up and to feed what the agent learns.
Quality Assurance for Discord and Telegram
Pluno also answers in Discord and Telegram communities. That matters for developer-led products where users ask questions in public channels. The agent handles repetitive questions so the team can focus on the ones that need a human.
Pros and cons
Pros
- Targets complex B2B tickets rather than one-line FAQs, which fits technical support teams.
- Learns from historical tickets and connected tools, so answers reflect your real cases.
- Routes bugs to engineering with a root cause instead of a bare ticket.
- Works in Discord and Telegram as well as the help desk.
- Rated 4.8/5 on G2 and used by teams with large ticket volumes.
Cons
- Pricing is quote-based, so you can't estimate cost from the site before a demo.
- Aimed at B2B teams with complex tickets, so simple consumer chat may not need it.
- API availability isn't publicly documented, which makes custom builds harder to plan.
- The agent needs solid historical tickets and tool access to work well.
Frequently asked questions
Pluno is an AI support agent for complex B2B tickets. It resolves issues inside your product, handles tickets in your help desk, and sends bugs to engineering with the root cause already found.
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