REZOLVE.ai
Rezolve.ai · Productivity
Rezolve.ai is an agentic AI service desk for IT, HR and finance. It answers employee requests and finishes the work, grounded in your knowledge, across Teams, Slack, email and voice.
About REZOLVE.ai
What Is Rezolve.ai
Rezolve.ai is a platform that sits on top of an organization's IT, HR and finance support, then tries to make most of that support disappear. Instead of logging every question as a ticket that a person later solves, it lets an AI agent named Sidekick answer the question and finish the job: reset the password, book the leave, file the expense. It's built for IT help desk automation and HR support automation across the same platform. The pitch on the company's own site is blunt, roughly 70% of requests shouldn't be tickets at all, which is what AI ticket deflection means in practice.
The product targets mid-size and large enterprises, and Rezolve.ai says it scopes for organizations with 2,000 or more employees. Named customers include JLL, TotalEnergies Denmark, Gesa Credit Union and Black Angus Steakhouse.
The main limit is upfront: there's no free tier and no self-serve signup. You talk to sales, run a scoping call, and buy through a contract. If you run a small team or just want to test an AI help desk on your own, this isn't built for you.
Getting Started
- Book a scoping call. Rezolve.ai maps your organization, your existing stack and how many people work tickets, then sends a firm all-in figure, typically within 48 hours.
- Connect your systems. Admins wire the platform to your ITSM, HRIS, identity provider and Microsoft estate through pre-built integrations or MCP.
- Feed it approved knowledge. Your team loads the policies and documents Sidekick is allowed to answer from.
- Go live one department at a time. Rezolve.ai says a single-department deployment can be running in as little as six weeks, including admin training.
- Expand as the numbers hold. Add departments, agents and automations without a new purchase order.
Product Information
A quick look at REZOLVE.ai's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- IT support teams at large enterprises
- Teams shopping for AI agents for IT
- HR and shared-services staff
- Employees who just want an answer
Tasks
- Password resets and access requests
- Policy and benefits questions
- Invoice status and approvals
- Ticket triage and enrichment
- Choosing what to automate next
Scenarios
- After-hours support
- High-volume onboarding
- Regulated environments
- Teams already running ServiceNow
Key features
Sidekick on every channel
Sidekick is the front door, and it lives in the tools people already have open. Employees ask questions in Microsoft Teams, Slack, email, a web portal or by phone, and the agent answers from knowledge your team approved. It cites its sources, and it doesn't stop at answers: it can reset a password, provision software, book leave or file an expense as part of the same conversation.
Governed autonomy, not a prompt
The company frames its difference as trust rather than intelligence. Instead of asking a model to behave, Rezolve.ai enforces policy at the tool level, so every action the agent takes is gated by rules you set. There's a named-approver kill switch, and an agent acting outside policy isn't possible the way it is with a loosely prompted chatbot.
Decision explainability
Every answer ships with its reasoning. Before Sidekick replies, it records how it understood the request, how it classified it and which agent it routed to, in plain language. When someone asks why the AI did something, that trace is the answer, and it's kept for each request.
Ticket intelligence and drafted replies
When a request does need a human, the ticket arrives already worked. It's triaged, summarized and sentiment-scored, similar tickets are found with confidence scores, and a reply is drafted for review. Drafted responses are never auto-sent, so an agent still makes the judgment call.
150+ integrations and MCP support
The platform connects to ITSM tools like ServiceNow and Jira, identity providers like Okta and Entra ID, HR systems like Workday and BambooHR, and collaboration tools like Teams and Slack. For teams that want AI agents for IT that act across those systems, this is the layer that does it. Anything that speaks MCP, the Model Context Protocol, can be connected the same way, each action approval-gated and audited.
Rezolve DeskIQ
DeskIQ reads twelve months of your ticket history and turns it into a ranked list of automation opportunities, each with projected impact. You can also ask the dashboard questions and get charts back, so the case for building an automation comes from your own data rather than a vendor slide.
A full ITSM system of record
Underneath the AI is a complete ITSM platform covering incident, problem, change, request and joiner-mover-leaver workflows, with assets and a CMDB in the same place. You can run it standalone or keep your current ticketing system and use Rezolve.ai as the AI layer above it.
Pros and cons
Pros
- Answers and acts in one flow, so password resets and leave requests finish without a handoff.
- Every decision is recorded and explainable, which is what most enterprise security reviews ask for first.
- Works on top of an existing ITSM, so you don't have to replace ServiceNow to use it.
- Named customers report large jumps, with ticket deflection running 60% to 80% on common ticket types.
- Two employee tiers mean frontline and corporate staff are priced on how each group actually uses it.
Cons
- No free plan and no self-serve signup, so you can't try it without a sales conversation.
- Rezolve.ai scopes for organizations with 2,000 or more employees, which rules out smaller businesses.
- Prices aren't published. You pay per employee and per fulfiller, and you need a scoping call to get any number.
- Contracts typically run two to three years, and seat reductions only take effect at renewal.
- It leans on your systems being connected and your knowledge being loaded, so a messy stack slows the rollout.
Frequently asked questions
It's an agentic AI service desk for IT, HR and finance. It answers employee questions and completes the related task, like resetting a password or booking leave, then hands off anything it can't finish to a human with the full context attached.
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