S10.AI
S10.AI, Inc. · Voice & Language
S10.AI is an ambient AI medical scribe that listens to patient visits and writes coded notes into more than 100 EHRs, with an AI receptionist and clinical agents on the same platform.
About S10.AI
What Is S10.AI
S10.AI is a clinical documentation platform for medical practices, built around an ambient scribe called CRUSH. The company was founded in 2022 and is based in New York. It says more than 1,000 providers use the platform, and it carries a 4.9 rating on Trustpilot.
CRUSH runs on a phone, tablet or browser. It listens to an in-person, video or phone visit, then produces a structured note with ICD-10, CPT and HCC codes in under a minute, according to S10.AI. The note lands in the practice's existing EHR instead of a separate dashboard, which is the part that separates it from plain dictation software. That EHR integration is handled by the vendor, not by your staff.
The platform has grown past scribing. BRAVO answers patient calls, a set of custom agents takes on nurse and pharmacy tasks, CHEER runs telehealth visits, and SHINE scores every note for quality and compliance. AI scribe pricing starts at $199 per provider per month for CRUSH alone.
The limits matter up front. The product is built for the US billing system, so the coding, insurance checks and quality programs assume American payers. There's no free tier, no public API and no self-serve signup. You book a demo and the company sets up the connection for you.
Getting Started
- Book a 15-minute demo on s10.ai and choose the plan that matches your practice size.
- Send over your note templates and EHR details. S10.AI connects Epic, Cerner, athenahealth or another system on its side, and most practices go live in under a week.
- Open CRUSH on a phone, tablet or desktop, pick the patient from your synced schedule, and start the visit. The scribe listens in the background.
- Review the draft, edit anything that needs a human eye, and sign. The codes and structured fields reach the chart with the note.
Product Information
A quick look at S10.AI's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Independent clinicians
- Small group practices
- Practice managers without an IT team
Tasks
- Finishing charts during the visit
- Getting coding right the first time
- Covering the phones after hours
Scenarios
- A solo primary care doctor who sees 20 or more patients a day and charts at night.
- A multi-site group that wants one documentation standard across specialties and payers.
- A clinic that just lost its front-desk receptionist and needs calls answered while it hires.
Key features
Ambient Note Capture
CRUSH listens to the visit on a phone, watch, browser or desktop and writes a structured note without voice commands or foot pedals. S10.AI puts the draft in the chart in under 60 seconds and claims 99% transcription accuracy across 60+ languages. Bilingual visits work as well, with switching between English and Spanish mid-conversation.
Automatic ICD-10, CPT and HCC Coding
The coding engine pulls diagnosis and procedure codes from the conversation and drafts the supporting language next to each one. S10.AI says this captures 34% more ICD-10 codes than manual coding at 95% accuracy. Your coders keep the final say, and they start from a filled-in note instead of a blank one. This is the medical coding automation piece that most scribes leave out.
Templates That Learn Your Voice
Every clinician gets specialty templates they can edit in plain language, and the model picks up phrasing, abbreviations and section order over time. With 200+ specialties supported, a dermatology note doesn't read like a template built for primary care. Practices can keep separate templates per visit type, location or payer.
Telehealth and Phone Visits in One Place
CHEER adds HIPAA-compliant video visits that start inside the same app, and a built-in dialer lets you call a patient with the clinic number showing. Both visit types get scribed and coded the same way as an in-person encounter. You don't juggle a second video platform and a separate note.
AI Receptionist for Calls, Chat and Email
BRAVO answers patient calls in under a second, books and reschedules into the practice management system, runs insurance eligibility checks against 900+ payers, and clears routine refill requests. It also covers SMS, WhatsApp and web chat from one inbox. S10.AI reports 85% of calls resolved without staff and 40% fewer no-shows.
Custom Clinical Agents
The AI Team adds configurable agents for nurse, medical assistant, pharmacy tech and admin roles. You describe a workflow in plain English and S10.AI encodes it as a supervised playbook with audit logs and escalation rules. The company cites prior authorizations dropping from 45 minutes to 5.
SHINE Quality and Compliance Review
SHINE reads every note, not a sample, and scores completeness, MIPS and HEDIS measures, HCC capture and denial risk before sign-off. It also includes a point-of-care assistant that answers clinical questions with citations from guideline sources. When a payer pushes back, it builds an appeal packet from the same evidence trail.
Pros and cons
Pros
- One vendor for the back office: scribe, receptionist, telehealth and compliance review share a login and a patient record.
- No rip-and-replace: CRUSH writes into 100+ EHRs and connects to 7,000+ apps, and S10.AI does the integration work.
- Coding sits inside the note: ICD-10, CPT and HCC suggestions arrive with the text that justifies them, which shortens a coder's queue.
- Fast start: most practices are live in under a week, and the 14-day trial needs no card.
- Support comes from people: the company staffs clinicians and implementation engineers rather than a chatbot.
Cons
- The scribe costs more than the cheapest rivals: $199 per provider per month on Solo, when several competitors sit near $99, and BRAVO only comes with Practice, so a solo doctor still answers the phone.
- Built for US billing: ICD-10, CPT, HCC and 270/271 insurance checks assume American payers, so a clinic elsewhere gets little from the coding side.
- SOC 2 Type II is still in progress, which matters if your compliance team wants a finished audit report before signing.
- No public API and no self-serve signup: developers can't test it without a sales call, and there's nothing to build against.
Frequently asked questions
S10.AI is a clinical AI platform whose main product, CRUSH, listens to patient visits and writes coded notes into the practice's EHR. It also sells an AI receptionist, custom clinical agents, a telehealth tool and a note-review product.
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