WiiChat
WiiChat · Chatbot
WiiChat is a Brazilian omnichannel AI agent platform that answers WhatsApp, Instagram, Telegram and SMS chats, qualifies leads and tracks them in a built-in CRM.
About WiiChat
What Is WiiChat
WiiChat is an AI customer service platform for businesses that live inside messaging apps. You connect your channels once, train an AI sales agent on your own documents, and the agent answers first while your team handles whatever needs a human. That covers WhatsApp through the official Business API, Instagram, Facebook Messenger, Telegram, SMS, webchat and voice.
Think of it as a help desk with an AI receptionist bolted on, not as a general assistant like ChatGPT. The same workspace holds the shared inbox, a kanban CRM, bulk WhatsApp campaigns, a drag and drop flow builder and webhooks. Everything ships in Portuguese, prices are in reais, and the company works as an official Meta Business Partner with LGPD compliance.
The catch for foreign buyers is real. The interface, docs and support exist only in Portuguese, WiiChat pricing is billed in reais, and every paid plan carries a mandatory implementation fee of R$2,999 on top of the subscription. If your team can't work in Portuguese or bill in reais, this isn't the tool for you.
Getting Started
- Create an account at app.wiichat.com.br. The 14 day trial opens all Pro functions without a credit card.
- Connect a channel. WhatsApp needs a Business number verified through the official API, and Instagram, Messenger or Telegram take a few clicks each.
- Feed the agent your material: FAQs, product catalog, PDFs, images, or the sales script your team already uses.
- Set the rules in the visual builder. Decide what the AI resolves alone, when it hands off to a person, and how conversations get distributed.
- Go live and work from the inbox. Every qualified lead appears as a card in the kanban pipeline.
Product Information
A quick look at WiiChat's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Small sales teams in Brazil
- Customer support crews drowning in status questions
- Marketing teams running WhatsApp campaigns
Tasks
- First response on WhatsApp
- Order tracking and second copy of invoices
- Bulk re-engagement campaigns
Scenarios
- A store that loses evening leads
- Operations scattered across four salespeople and four phones
- Companies testing AI before committing budget
Key features
Omnichannel Inbox With an AI Agent Up Front
Every channel lands in one queue: WhatsApp, Instagram, Messenger, Telegram, SMS and webchat. The WiiChat chatbot answers, qualifies and closes simple requests, then hands off with full context when a person is needed. History stays unified per customer regardless of where the conversation started, and reps get tags, SLA timers and automatic distribution.
WhatsApp Official API and Meta Approved Campaigns
WiiChat runs on the official WhatsApp Business API rather than an unofficial workaround, which is the only safe route to WhatsApp Business API automation at scale. Unofficial senders get banned and lose the number. That unlocks HSM template campaigns approved by Meta, so bulk messaging stays inside policy. You can segment by tag or pipeline stage and watch delivery, read and reply rates as they happen. Every channel on the platform uses official APIs, not just WhatsApp.
Multi-LLM Support Without Lock-In
This WiiChat AI agent isn't tied to one model. The platform routes work to GPT, Claude, Gemini or DeepSeek, and you can pick per bot. Bring your own API key from OpenAI, Anthropic or Google and the provider bills you directly, with no markup from WiiChat. For teams that already have a model contract, that's a meaningful saving.
Visual Flow Builder for Non-Developers
Automations are built by dragging blocks, not by writing code. Anyone on the team can edit a greeting, add a qualification question or change what happens after hours. The same builder handles multi-channel logic and business rules, and it's the reason a full setup lands in one to three hours instead of a week of developer time.
Built-In Kanban CRM
Each conversation becomes a card that moves through your funnel stages. You see what's stalled, who owns it, and how long it has been sitting there. Pipelines are customizable per team, assignment can follow channel or rule, and the full chat history travels with the card.
Voice Agent, Speech-to-Text and Sentiment Analysis
The WhatsApp ai agent reads audio messages and transcribes them, so voice notes don't break the flow. It also reads PDFs and images, and scores sentiment in real time. A frustrated customer gets flagged before the ticket escalates, which is the difference between saving a renewal and reading about the churn three months later. Voice calling is available as a channel too.
50+ Native Integrations, REST API and Webhooks
Calendly, Stripe, Zapier, Google Workspace, Pipedrive, Bling, Shopify, plus native OpenAI, Gemini and Claude connections. Anything else with an API connects through webhooks or the documented REST API, with automatic retries and exponential backoff. The platform also has a mobile app for iOS and Android with real-time notifications and multi-workspace switching.
Pros and cons
Pros
- Official WhatsApp Business API means no ban risk and no grey-area hacks.
- The base plan bundles 1 bot, 1,000 contacts and 5 seats, which fits a small operation without add-ons.
- Multi-LLM routing with bring-your-own-key support keeps inference costs transparent.
- Setup time is short. The first agent goes live in under 15 minutes, a full build in a few hours.
Cons
- Portuguese only. The dashboard, help center and support team all speak Portuguese, so an English-speaking team will struggle from day one.
- The R$2,999 implementation fee is mandatory on Pro plans, which raises the real entry cost well above the monthly sticker.
- The free tier loses AI, official API access, integrations and bulk sends once the 14 day trial ends, so it's a demo rather than a long-term free plan.
- Channel and AI usage can be billed by providers on top of the subscription, which makes the final bill hard to predict for high volume operations.
Frequently asked questions
The free plan is R$0 with 1 bot and 200 contacts. The Pro plan starts at R$379/month with 1 bot, 1,000 contacts and 5 seats, plus a mandatory R$2,999 one-time implementation. Extra bots, seats and contact packs cost R$100 each per month.
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