Akira Reputation Management
Akira · Marketing
Akira is an AI guest experience platform for multi-unit restaurant and hospitality brands. It combines surveys, review replies, listing fixes, and feedback analytics in one dashboard.
About Akira Reputation Management
What Is Akira Reputation Management
Akira Reputation Management is a web platform that gathers guest feedback from surveys, reviews, email, SMS, and ordering apps, then turns the pile into something a manager can act on. You get a single inbox, AI-written review replies, listing checks across Google, Apple, and Bing, and dashboards that compare locations.
It's an AI reputation management software product rather than a point tool for reviews alone. It's built for brands that run more than one site. Restaurant reputation management at that scale is a staffing problem as much as a software one. A restaurant group with twelve locations can't read every Google review, chase every wrong opening time, and still run service on a Friday night. Akira automates the watching and leaves the judgment to your team.
The limits are worth knowing up front. There's no free tier, no self-serve signup, and no published price list. You start with a demo and a discovery call, then the vendor configures the account. That suits an operator with a budget and a rollout plan. It's a poor fit for someone who wants to test the software alone on a Sunday afternoon.
Getting Started
- Book a demo through the site and walk the team through your locations, channels, and reporting needs.
- Sign the agreement for a Regional or National plan. Credit card and purchase orders both work.
- Let Akira's team configure surveys, connect review sources, and link your Google Business Profile and Apple Business Connect listings.
- Onboard managers on the feedback inbox, alert rules, and reply templates.
- Launch surveys by QR code, email, or kiosk, then review the first week of sentiment and location scores with your team.
Product Information
A quick look at Akira Reputation Management's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Multi-unit restaurant operators
- Franchise marketing teams
- Guest experience managers
- Independent owners with growth plans
Tasks
- Collecting feedback at the table
- Answering online reviews
- Cleaning up listings
- Reporting to leadership
Scenarios
- A rough Friday service
- Opening a new location
- A menu change that lands badly
- A weekly operations meeting
Key features
AI Survey Builder With QR, Email, and Kiosk Delivery
You build one master survey and push it to every location, then guests reach it by scanning a QR code, opening an email, or tapping a tablet at the counter. Responses are unlimited, so a busy group doesn't get punished for volume. The survey editor is aimed at operators, not developers, which means a marketing manager can change a question without a ticket.
Unified Feedback Inbox With Sentiment Analysis
Feedback from website forms, social media, email, SMS, and online ordering apps lands in one queue. Akira sorts each message by theme automatically and scores the tone, so a complaint about slow service doesn't sit between two compliments about dessert. For guest feedback management across a group, that sorting is the difference between reading everything and reading what matters.
AI Review Replies and Auto-Reply Workflows
Online review management usually means someone copying a polite paragraph forty times a week. Akira drafts a reply that references the actual review, and you can swap in your own templates when brand voice matters. Auto-reply rules handle the routine cases, while sensitive reviews stay with a human. Reviews are pulled from Google, Facebook, Yelp, and industry-specific sites.
Listing Management Across Google, Apple, and Bing
Google Business Profile management gets tedious at scale. Akira lets you update hours, contact details, and business information in bulk, schedule changes around holidays, and catch profiles that drifted out of date. It also detects duplicates and merges them, which matters when a delivery app created a second listing for your address.
Risk Alerts Before Complaints Go Public
The platform watches for spikes in negative language, repeated complaints, and unusual patterns by location. When something crosses a threshold, the right person gets an alert. This is the part that changes behavior: a manager can call a guest, comp a meal, or fix a scheduling problem while the issue is still private.
Analytics, NPS, and Conversational Data Q&A
Dashboards cover sentiment scoring, automated NPS, theme and sub-theme frequency, and consistency metrics between locations. The conversational layer lets you type a plain question, like which themes turned negative at one store this month, and get an answer with the underlying report. Multi-turn follow-ups work, so you can narrow the question instead of starting over.
Pros and cons
Pros
- Surveys, reviews, listings, and analytics share one login, which cuts the tool sprawl most groups carry
- AI reply drafts reference the specific review, and templates keep brand voice consistent
- Location-level comparison and NPS make multi-location review tracking practical for district managers
- Bulk listing updates and duplicate detection save hours during openings and holiday hours changes
- The vendor handles configuration and onboarding, and there's no annual contract lock-in
Cons
- No published pricing, so you can't estimate cost without a sales call
- No free plan or self-serve trial, which makes side-by-side testing hard
- No documented public API, so custom integrations depend on the vendor's roadmap
- The product is tuned for restaurants and hospitality, and other industries get thinner templates and benchmarks
Frequently asked questions
It collects guest feedback from surveys, reviews, email, SMS, and ordering apps, then puts it in one inbox with sentiment scores, AI reply drafts, listing checks, and location dashboards. The goal is catching problems while guests are still customers.
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