Brainfish
Brainfish Pty Ltd · Marketing
Brainfish is an AI support agent that resolves support tickets end to end inside your systems, checking accounts and taking action. It suits B2B teams that want fewer escalations.
About Brainfish
What Is Brainfish
Brainfish is an AI support platform built for B2B companies. It goes beyond answering questions from a help center, and it does more than most AI customer support tools that stop at replies. The agent reads from your connected tools, like Stripe, Zendesk and Salesforce, then acts: it issues refunds, cancels subscriptions, unlocks accounts or fixes access issues. Many AI chatbots stop at deflection and hand the hard tickets to a person. Brainfish was built to close those tickets instead.
The product puts AI workflows under the agent. You describe a process in plain English, and Brainfish turns it into steps that run the same way every time. A refund cap or an approval threshold lives in the workflow, not in the prompt, so the agent cannot talk its way around your rules. Every run is logged with the steps it took, the systems it touched and the sources it used.
The main limit is setup and integration work. Brainfish needs read and write access to the tools where the real action happens, and some connections, like the full Salesforce suite, are enterprise only. If your team runs on a single generic helpdesk with no back end to touch, the value is smaller.
Getting Started
- Book a demo and connect the helpdesk, CRM and billing tools you already use, so the agent can read account data and take action.
- Load your knowledge base sources, such as your help center, Notion, Google Drive and past tickets, so answers stay grounded and cited.
- Describe a support process in plain English and let Brainfish build it into a workflow with limits and escalation rules.
- Run the workflow in a sandbox against real scenarios, fix any gaps, then publish it to your live channels.
- Review resolution, escalation and policy checks in analytics, and improve the workflow as your product changes.
Product Information
A quick look at Brainfish's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- B2B support teams
- Support operations leads
- Product and CX managers
Tasks
- Refund and cancellation requests
- Account access and unlock tickets
- Knowledge upkeep
Scenarios
- High-volume queues that overwhelm a small team
- Global support across languages and regions
- Handoffs that lose context
Key features
Workflow builder with hard limits
You describe a support process in plain English, and Brainfish turns it into a workflow with defined steps. Refund caps and approval thresholds live in the workflow rather than the prompt, so the AI cannot override them. Teams build a typical complex workflow in about two hours, and support ops owns it end to end.
End-to-end helpdesk automation
The agent handles the whole ticket, not just the reply. It verifies the customer, checks each relevant record, applies your policy and takes action in your systems, then closes the loop. The result is ticket resolution that ends in an action, not a queue.
Analytics and every run on record
Each conversation gets a score for relevance, evidence and policy checks, and every workflow run is logged. You see the steps taken, the systems touched and the sources used. Resolution is reported by channel, so you can spot gaps and fix them before customers hit them.
Grounded knowledge with cited answers
Brainfish ingests your existing content, from help center and Notion to Google Drive and past tickets, into a knowledge base AI layer that keeps updating. Every answer traces back to a source article. The agent also detects content drift and suggests the exact edits your articles need.
Native integrations and handoff
The agent reads from and writes to Zendesk, Salesforce, Intercom, Stripe, Duo, Splunk and anything else with an API. It sits as a side-pane agent in your helpdesk, works in Slack and Microsoft Teams, and hands off to a person with the work already done.
Enterprise security and data control
Brainfish is SOC 2 Type II and ISO 27001:2022 certified, and your data is never used to train models. You can host in the US, EU or AU to keep data in region, and enterprise plans add customer-managed encryption keys, SSO and SAML.
Pros and cons
Pros
- Resolves tickets end to end by reading from and writing to your systems, so the agent takes real action instead of just replying.
- Keeps policy limits inside the workflow, which stops the AI from improvising on refunds or approvals.
- Connects to a wide stack, including Zendesk, Salesforce, Intercom, Stripe and Duo, plus anything with an API.
- Strong compliance for a young product, with SOC 2 Type II, ISO 27001 and no training on your data.
- Regional hosting and 100+ language support fit global B2B teams.
Cons
- You need to connect billing, identity and ticketing tools before the agent can act, which adds setup work.
- Some connections, such as the full Salesforce suite, are enterprise only, so smaller teams get a narrower stack.
- Pricing is quote based, so there is no self-serve free tier or public price to test before a sales call.
- Most value depends on clean policies and content, so messy knowledge sources weaken results.
Frequently asked questions
Brainfish is an AI support agent that resolves support tickets inside your systems. It checks accounts, applies your policy and takes action, like refunding a subscription or unlocking an account, then replies to the customer.
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