Fydback

Fydback is a web platform that replaces typed survey forms with spoken interviews. Automated customer interviews are the core of the product: an AI voice agent asks your questions, listens to the answer, and picks the next question based on what the customer said. That branching is the whole point. A written form sends everyone down the same path, while a phone conversation can follow up when someone sounds unhappy.

The product runs on two channels. Outbound campaigns take a list of phone numbers, either uploaded or pulled from your CRM, and the agent calls each customer at a scheduled time. Inbound channels work the other way around: you get custom phone numbers and QR codes, and customers call in whenever they want to talk. Both channels feed the same dashboard, which reports NPS, CSAT, completion rate, call duration, and how answers split across satisfaction levels. This puts AI phone surveys alongside the branches and transcripts that produced them.

The limits are worth knowing before you sign up. Fydback is still in beta, so access runs through a waitlist rather than a self-serve signup. There's no published price list, no public API documentation, and no mobile app. Interviews happen in a phone call, which means your customers need to be willing to pick up or dial in, and every campaign depends on phone numbers you already hold.

Getting Started

1. Join the beta waitlist on the Fydback site with your name, email, and company, or contact the sales team if you need access sooner.
2. Write your interview script in the workflow builder, mixing multiple choice, open-ended, and yes or no questions, then set the follow-up branches.
3. Choose a channel: generate a phone number and QR code for inbound feedback, or import a contact list for an outbound campaign.
4. Open the analytics view after the first calls finish and read the transcripts, sentiment breakdown, and score trends.