Micro CRM
Micro CRM · Productivity · Marketing
Micro CRM is a customer relationship management platform built for small teams that lose leads between messaging apps. It pulls Telegram, MAX and Avito conversations into omnichannel chats backed by one inbox. It also adds an AI bot builder that turns a plain task description into a working scenario, and tracks deals through a sales funnel with per-manager analytics. No developer required.
About Micro CRM
What Is Micro CRM
Micro CRM is a Russian CRM platform that merges three jobs into one place. The first is an omnichannel inbox that collects Telegram, MAX and Avito messages so a manager stops hopping between apps to answer customers. The second is a visual bot builder with 30+ ready-made nodes, where you describe a task in plain language and the AI drafts the scenario for you. The third is a sales funnel that shows where deals stall, plus task management backed by an AI agent that helps prioritize the day.
The product targets small and mid-sized businesses, sales teams that need visibility into their pipeline, and solo entrepreneurs selling on Avito, Telegram or MAX who want automation without hiring a programmer. Setup is a five-minute job.
No blank canvas. No code. No juggling separate tools.
The main limits are practical. Micro CRM is priced in rubles and its paid tiers start at 1,990 rubles a month, so it's a poor fit if you don't sell in Russia or operate outside those three channels. The channel list is short by design, and the free plan caps you at ten clients. Everything is web-based, which is fine for desktop work but means no native mobile app.
Getting Started
- Register an account on the Micro CRM site and pick the free plan to test the mechanics.
- Create a bot, then describe the task you want it to handle in plain language so the AI generates a scenario you can edit.
- Connect your sales channels, Telegram, MAX or Avito, and let incoming conversations flow into the shared inbox.
- Adjust the generated scenario in the drag-and-drop editor using the 30+ node blocks.
- Load documents like price lists or instructions to power RAG-based answers, then launch the bot.
Product Information
A quick look at Micro CRM's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Small business owners selling across Telegram, MAX and Avito
- Sales teams needing pipeline visibility
- Solo entrepreneurs without a developer
Tasks
- Merging customer messages from several messengers
- Building a support or sales bot fast
- Answering questions from your own documents
Scenarios
- Handling the daily flood of inbound leads across channels
- Checking whether your funnel actually converts
- Testing chatbot automation before committing
Key features
Omnichannel Chat Inbox
All customer messages from Telegram, MAX and Avito land in one window. Managers see dialogue history and contact details without switching apps. That matters. A fast reply is often the difference between a closed deal and a lost lead.
AI Bot Builder
The builder generates a ready scenario from a task description, then hands it to you for editing. With 30+ prebuilt nodes and a visual editor, you can launch a Telegram bot builder project in about five minutes and skip the usual blank-page problem. Five minutes. That's the whole setup.
Sales Funnel Analytics
Deals move through visible stages, and the platform reports conversion by channel and by manager. When leads vanish, the funnel shows where, instead of leaving you to guess. No more guessing.
AI Agent for Task Management
A built-in agent helps managers sort their day, prioritize tasks and shape replies to routine requests. It's aimed at the busywork that eats time between real conversations. Small thing. Adds up.
RAG Dialogues
This RAG chatbot answers customer questions based on documents you upload, such as price lists, instructions and knowledge base files. That keeps answers tied to your own material rather than generic guesses.
Payment and Funnel Automation
Every tier, free included, supports taking payment inside the bot through ЮKassa, Robokassa or Prodamus, plus broadcast messages and automated funnels. Money in the bot. That's the point. It also integrates with GetCourse and supports Telegram mini-apps.
Model Flexibility
You can run the AI agent on GigaChat or YandexGPT using your own key. That's rare. Most tools lock you into whatever model the vendor picked.
Pros and cons
Pros
- Collected Telegram, MAX and Avito chats in one inbox cut app-switching for small sales teams.
- The AI bot builder generates a working scenario from a plain description, so non-technical users can launch fast.
- Free plan is genuinely usable, with 500K AI tokens, 10 clients and one scenario to test on real requests.
- RAG answers draw on your own uploaded documents, keeping bot replies grounded in your content.
- Payment collection and automation are available on every tier, including the free one.
Cons
- Priced in rubles and built around Russian channels, so it's a poor fit for businesses outside that market.
- Channel list is narrow, Telegram, MAX and Avito only, with no WhatsApp, Instagram or email support.
- The free plan's 10-client cap and single scenario make it a test tool, not a long-term home for a growing team.
- Web-only access means no native desktop or mobile app for managers on the move.
Frequently asked questions
It's a customer relationship management platform for small businesses that unites messaging channels, automates chatbot replies and tracks deals through a sales funnel. If your leads arrive through Telegram, MAX or Avito, it keeps them in one place instead of scattered across apps.
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