NeoAgent
Todot · Productivity · Marketing
NeoAgent is an AI customer service platform from Todot that builds 24/7 support agents for WhatsApp, web chat, and phone. It's pitched at teams that want to cut manual ticket work. The agents answer common questions, manage bookings, capture leads, and push conversations into your CRM, all without writing code or hiring an integration specialist. You connect a channel, pick or write a prompt, and the agent starts replying in seconds. Sound simple? It mostly is.
About NeoAgent
What Is NeoAgent
NeoAgent is a no-code platform for setting up AI agents that handle customer conversations around the clock. Instead of building your own chatbot stack, you connect a channel like WhatsApp Business, a website widget, or a phone line, then describe what the agent should do. It listens for intent, answers questions, and routes the tricky cases to a human. That last part matters. Automation that can't hand off to a person quickly becomes a support problem instead of a support fix.
The appeal is the range of work it covers. It's a helpdesk system, a lead capture tool, and an appointment manager rolled into one. Helpdesk automation usually means wiring up a chatbot, a ticket tool, and a calendar. NeoAgent bundles them. Small teams use it to stop losing customers after hours, while bigger companies use the multi-language support to run one service standard across regions. Different channels share the same agent logic, so you don't rebuild the same flow three times.
The trade-off is control. Because the agents learn from prompts and your connected data rather than hand-coded rules, you need to check early conversations and tighten the instructions before you trust the platform with genuinely complex requests that depend on policies you haven't spelled out. There's also a real free tier to test against, so you can see how it handles your actual questions before paying. If your needs are deeply custom, a general automation tool may fit better than a packaged platform. Worth knowing upfront.
Getting Started
- Create an account at neoagent.co or sign in to the app workspace.
- Connect a channel: WhatsApp Business, a web chat widget, or a phone number.
- Pick a ready-made agent for your industry or write your own instructions and answers.
- Connect your CRM or helpdesk so leads and tickets land in the right place.
- Test a few real conversations, then turn the agent live on your site or number.
Product Information
A quick look at NeoAgent's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Small businesses without a support team
- E-commerce shops
- Service businesses like clinics and consultants
- Multi-language teams
Tasks
- Answering repeat questions
- Booking appointments
- Capturing leads
- Qualifying inbound tickets
Scenarios
- After-hours enquiries
- Peak-season overload
- First response on a new channel
Key features
24/7 Conversational Agents
The core of NeoAgent is an AI agent that replies within seconds, day or night. It understands context across a conversation rather than firing back canned answers, so follow-up questions don't send it off track. For teams with no night shift, this is the difference between a lost lead and a booked call. Time zones stop mattering. Who wants to babysit a chat window at midnight?
Multi-Channel Support in One Place
You can run the same agent on WhatsApp, a website chat widget, and phone calls. Conversations from every channel show up in one dashboard, so nobody has to switch between tools to see what a customer already asked. The WhatsApp side uses the official Business API, which matters if you send order updates or alerts. Nice touch.
Built-In Helpdesk and Ticketing
NeoAgent includes a helpdesk for managing customer requests and a customizable support setup you can match to your brand. AI ticket management here means tickets, customer records, and conversation history all sit together in one place rather than scattered across a chatbot dashboard and a separate ticketing app. That keeps follow-ups from falling through the cracks. It's aimed at teams that want one system instead of a chatbot plus a separate ticket tool. Fewer tools means fewer places for a request to get lost.
Appointment and Booking Management
The agent handles scheduling in the chat itself: it checks availability, offers slots, and confirms bookings. Service businesses use this to cut the back-and-forth of phone bookings and the errors that creep in when a receptionist juggles calls, walk-ins, and a paper diary at the same time. You'll want your calendar connected for it to work properly. That bit isn't optional.
Lead Capture and CRM Sync
When a visitor shows interest, the agent collects their details and pushes them into your CRM. This turns casual chats into trackable leads without a form or a manual step. It's the feature that makes the platform useful for sales, not just support. Cha-ching. For a small sales team, that handoff alone can justify the subscription.
No-Code Setup
You don't need developers to get an agent running. A small team can build a working no-code AI agent in an afternoon. You choose a channel, write or select instructions, and connect your data through a guided setup. Templates for common industries shorten the start. Custom logic still takes some tuning.
Multilingual Support
Agents can reply in multiple languages, which suits companies serving customers across regions. You keep one service standard instead of separate scripts per market. Accuracy in less common languages is worth testing before you rely on it. From what I gather, most teams settle on two or three languages in practice.
Pros and cons
Pros
- Covers WhatsApp, web chat, and phone from a single dashboard, so you don't stitch together separate tools.
- Free tier with 80 messages a month and one active agent lets you test it on real questions before paying.
- No-code setup means a small team can launch an agent without a developer.
- Booking, lead capture, and ticketing are built in rather than sold as separate add-ons.
Cons
- Prompt-driven agents need review and tuning early on, so it isn't a set-and-forget system for complex requests that depend on policies you haven't spelled out clearly.
- Public pricing detail is thin, so you may need to contact the vendor to confirm the paid tiers that fit your volume. That's a hassle.
- Fewer integrations than larger helpdesk suites, which can limit you if you rely on niche business tools.
Frequently asked questions
It builds AI agents that handle customer conversations across WhatsApp, web chat, and phone. They answer questions, manage bookings, capture leads, and route tickets, all without requiring code. Think of it as a support rep who never sleeps and never forgets what a customer asked two messages ago. In practice, that means fewer dropped conversations.
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