Quo (formerly OpenPhone)
Quo (formerly OpenPhone) · Productivity · Marketing
Quo (formerly OpenPhone) is a shared business phone system with AI agents that answer calls 24/7, transcribe them and keep your team on one number.
About Quo (formerly OpenPhone)
What Is Quo (formerly OpenPhone)
Quo is the business phone system that used to be called OpenPhone. The company rebranded in September 2025 to reflect a shift from a simple calling app into a broader customer communications platform, and the new name came with the same plans, the same numbers and the same calling and texting features. What you get is a shared phone system for teams: one business number that several people can use, with calls, texts and contacts sitting in a single app.
The core problem it solves is a familiar one for small teams. Customer conversations scatter across personal cells, landlines and inboxes, so nobody knows who replied to whom. Quo pulls those calls and texts into one place where the whole team sees the same history. On top of that, an AI agent named Sona picks up when no one is available, greets the caller, answers questions and passes the details back to the team.
Underneath, Quo is VoIP for small business teams, which means calls travel over the internet rather than a landline, and that is why it works the same on a phone, a laptop or a browser. There are limits worth knowing before you sign up. Quo leans on AI for its newer agents, so Sona and Quo Agent can misread unusual requests, and both are still rolling out in stages. The plans assume business mostly in the US and Canada, where unlimited calling and texting apply. Teams that need built-in video meetings or dedicated VoIP desk phones will have to look elsewhere, since Quo is built around the app.
Getting Started
- Start the 7-day free trial at my.quo.com and pick a local or toll-free number, or port a number you already own
- Invite your teammates and assign them to the shared number so incoming calls route to the right person
- Set your business hours, voicemail greeting and ring order, then switch on Sona if you want the AI agent to answer when the team is busy
- Install the desktop and mobile apps, then connect the tools you already use, such as Slack, HubSpot or Salesforce
Product Information
A quick look at Quo (formerly OpenPhone)'s pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Small business owners
- Sales and support teams
- Startup founders
- Remote and hybrid workers
Tasks
- Answering after-hours calls
- Sharing a number across a team
- Reading call summaries
- Syncing conversations to a CRM
Scenarios
- A missed call becomes a lead
- A small team covers one line
- A founder runs support alone
- A business rebrands or moves
Key features
Sona AI Voice Agent
Sona is the always-on agent that answers calls when your team can't. It greets the caller, responds to common questions and collects the details your team needs, then hands the conversation back when a human should take over. Every Quo plan includes 1,000 free automation credits, which covers about 10 calls, and you can buy more as usage grows.
Shared Phone Numbers
One number can ring several people, so a small team runs a single business line instead of juggling personal phones. Calls route to whoever is available, and everyone sees the same call and text history. That shared view is the part that keeps a customer from repeating the same story to two different people.
Call Summaries and Transcripts
Recorded calls come back transcribed and summarized, so nobody has to take notes during a conversation. The summary also gives you something to search later, which turns a pile of recordings into a record you can actually use. Recent calls and voicemails are searchable by keyword.
Quo Agent
Quo Agent is the newer AI layer that answers questions about your business. Ask it which inbound messages never got a reply, and it points you back to the source. It can also draft a follow-up reply based on the conversation, ready for your approval. It is still in beta, so treat the answers as a starting point.
Integrations and MCP Server
Quo connects to the tools teams already run, including Slack, HubSpot, Salesforce and thousands more through its integrations directory. It also offers one-click connectors for Claude and ChatGPT plus a public MCP server, so your own AI assistant can read and act on the same conversations.
Quo API
The API lets you build custom workflows and pull Quo into your own stack. You can automate messages, move data between systems and wire the phone system into products the app doesn't cover out of the box. The API comes included on the Starter plan, so you don't need a top tier to start building.
Analytics and Call Routing
For teams that need more structure, higher plans add phone menus, custom ring orders, call transfers, auto call recording and reporting. Analytics show where calls come from and how quickly the team answers, which is the data you need to fix a slow response time.
Pros and cons
Pros
- One shared number keeps calls and texts in a single place, so the whole team sees the same history
- Sona answers calls around the clock, which matters for small teams that can't staff a night shift
- Setup is fast, and you can port an existing number instead of changing it
- Every plan includes the Quo API and 1,000 free Sona automation credits
- The rebrand to Quo left pricing and existing accounts unchanged
Cons
- There is no free plan, only a 7-day trial, so any ongoing use means paying per user
- Unlimited calling and texting apply mainly to US and Canadian numbers, and international rates are separate
- Sona and Quo Agent are AI features still rolling out, so some answers can be wrong or incomplete
- No built-in video meetings or desk phone hardware, so those needs require another tool
Frequently asked questions
Quo is the new name for OpenPhone. The company rebranded in September 2025 to describe a wider customer communications platform, and the change did not alter the plans, existing accounts or the core calling and texting features.
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