Resonoon

The chatbot answers across chat, email and social channels from one knowledge base you control. It reads from the FAQ pairs, documents and URLs you approve, which is why a well-fed agent stays on script and one running on scraps starts guessing. When it can't resolve something, it hands off with the full thread attached, so the customer never repeats themselves. For teams, the practical win is coverage. The same agent answers at 3am as at 3pm, in the same tone. It doubles as helpdesk software and a chat front end.

Voice agents handle inbound and outbound calls with natural speech, and they matter most where customers still pick up the phone: bookings, delays, cancellations. The agent can check a calendar, confirm a change and read back the result, so a call ends with something done rather than a promise. Voice runs on minutes, sold in packs of 800, 2500 or 6000, which suits steady call volume better than the occasional spike.

Everything sits in one place. You set up agents, link them to data, watch performance and share knowledge bases with the rest of the team. Each agent has a role, so support, sales and onboarding agents live side by side without stepping on each other. The workspace is built for people who aren't engineers, and advanced setup stays open through API keys and webhooks when someone needs it.

Conversations land in inboxes, which are workflows you define: separate ones for payments, account checks or VIP cases. Inside an inbox a conversation can become a ticket with an owner, a priority, structured fields and attached files, tracked from first message to solved. When a chat needs another team, a ticket is created straight from the dialogue and keeps the whole history linked, so nothing gets retyped.

Resonoon stores customer profiles, conversation history, notes and past actions in one record, sitting next to the tickets you already work. An agent about to answer can see what the customer asked last week and what was done about it. The CRM is deliberately light: enough context to resolve faster, without the weight of a full sales suite nobody on support will maintain.

Setup is no-code. You link a CRM, billing tool, helpdesk or internal data source and set what each agent may read and which actions it may take, like changing a plan or checking an order. Under the hood, agents work through secure API connections, and teams with stricter rules can reach further customization with API keys and webhooks or move to a self-hosted instance.

A single agent serves customers in over 100 languages. Replies go back in the customer's language, while your team reads each conversation translated into English or another default you choose. That removes the usual workaround of separate bots per market, and it means a small team can look multilingual without hiring for it.