Typewise
Typewise · Productivity · Business · Chatbot
Typewise is an AI customer experience platform that businesses use to run AI agents which resolve customer service requests end to end. Instead of deflecting tickets, its agents look up orders, apply your policy, and close the conversation across email, chat, WhatsApp, and social channels. A built-in AI operator called Nova sets the whole workspace up by conversation, so teams can go live without flowcharts or code.
About Typewise
What Is Typewise
Typewise is a resolution engine for customer support teams, not another chatbot bolted onto a help desk. As AI customer service software, its specialists work inside your existing systems, take real actions like processing a refund or updating an order, and hand anything that needs judgment to a person with full context attached.
The platform started in 2019 as a consumer keyboard app, then joined Y Combinator in 2022 and pivoted fully to business software. That earlier chapter is closed. Don't expect a typing app here. Today the product is built around one idea: a supervisor routes each request to the right specialist, AI or human, and picks the ticket back up after a handoff.
The biggest limitation is fit. Typewise is priced and designed for support operations with real ticket volume, so a solo founder fielding ten emails a week will get more than they need. Sound familiar? Then this isn't the tool yet. It also asks you to trust an AI agent with actions in live systems, which is why every action is logged and can be paused at any time.
Getting Started
- Sign up for the 14-day free trial, which includes 100 resolution credits and $10 in AI Operator credits with no card required.
- Connect your support channels, starting with email and chat, and link the systems your agents need such as your order database or Stripe.
- Describe what you want in plain language to Nova, the AI operator, and it drafts the specialist, tests it, and prepares it to go live.
- Review the test results, approve the change, and let the AI agent start resolving tickets.
- Watch the dashboard for quality flags, then approve Nova's suggested fixes as resolution rates change.
Product Information
A quick look at Typewise's pricing, supported platforms, and performance.
Best for
The users, tasks, and scenarios where this tool fits best.
Users
- Customer support teams at growing companies
- Founders launching a first AI support setup
- Support operations leads managing multiple brands
Tasks
- Resolving order and refund requests
- Setting up a billing specialist
- Monitoring support quality
Scenarios
- Handling a spike in one ticket type
- Covering multiple channels from one workspace
- Scaling support without adding headcount
Key features
Nova, the AI Operator
Nova runs the workspace by conversation. You describe a change in plain language, and Nova builds the specialist, simulates it against real cases, and prepares it to publish. It also investigates why a ticket type is rising and surfaces what to fix next, with your team approving whatever goes live.
End-to-End Resolution
Typewise is measured on resolutions, not deflections. A specialist understands the request, takes actions inside your systems, and sends the reply that closes the conversation. Anything it can't finish goes to a person with the full context. Unresolved tickets are never charged.
Multi-Channel Support
Customers reach you on email, chat, WhatsApp, social, or in-app, and can switch channels mid-conversation without losing their history. The same rules govern every channel, so routing stays consistent no matter where the request starts.
Human Oversight and Action Logging
Every action an AI agent takes is logged and can be paused at any time. You set the rules, such as keeping refunds over €100 for human approval, so automation never runs past the limits you define.
Pay-Per-Resolution Pricing
The billing model tracks outcomes rather than seats. A full resolution counts as one unit, a partial resolution that hands off to a person counts as half, and tickets passed straight to a human are free. Rates drop from $2 pay-as-you-go toward $1 with volume packages. It's customer service automation priced by the result.
3,500+ Integrations
Typewise connects to the systems your support operation already runs on, from order databases to payment tools, so agents can act on live data rather than just talk about it. The company reports over 10 million tickets resolved and support for any language in and out.
Pros and cons
Pros
- Agents take real actions in your systems, so tickets close end to end instead of just being routed.
- Setup happens through conversation with Nova, which means no flowcharts, no code, and a first agent live in about 15 minutes.
- Pricing follows resolutions, so unresolved and flagged tickets cost nothing.
- Every action is logged and pausable, which keeps humans in control of what ships.
- A 14-day free trial with 100 resolution credits lets you test before paying.
Cons
- No free plan and plans start at $99 a month, so low-volume teams may pay for capacity they don't use.
- Letting AI act inside live systems carries risk, and the safety net is your rule setup rather than the tool's defaults.
- The pay-per-resolution model can be hard to forecast if your ticket volume swings month to month.
Frequently asked questions
Typewise is an AI customer experience platform that businesses use to run AI agents which resolve support requests end to end. It handles email, chat, WhatsApp, and social tickets, taking actions like looking up orders and applying refund policies.
Related content
Explore related tools, skills, and articles for Typewise.
Typewise Alternatives
Swms
Swms AI · Writing · Productivity · BusinessSwms is an AI safety compliance tool that turns a plain description of a job into ready-to-use safety documents. Describe your project, trade, and known hazards, and it writes a safe work method statement, job hazard analysis, safe work procedure, RAMS, or safety data sheet in seconds. It also ships with Oscar, a chat assistant that answers workplace safety questions in any language. Teams in construction, mining, transport, and warehousing use it to cut the paperwork that usually eats into a workday.
Wordly AI Translation
Wordly · Voice & Language · ProductivityWordly AI Translation is a real-time AI translation and captioning platform built for meetings, conferences, and events. It delivers live translation, captions, transcripts, and summaries in more than 60 languages, and attendees join by scanning a QR code or opening a link instead of using dedicated headsets. The platform works with Zoom, Microsoft Teams, Google Meet, and Webex, and it's designed for organizations that want multilingual access without hiring human interpreters for every session. Simple as that.
Rows
Rows (Superhuman) · Productivity · BusinessRows is an AI spreadsheet and data analysis tool that imports live data from more than 50 sources, then lets you work with it using plain language instead of SQL queries or nested formulas. You can pull numbers out of PDFs, connect ad platforms, databases, and bank accounts, and ask the AI to build reports, merge datasets, or set up models that recalculate themselves. It runs in the browser, works like a spreadsheet, and now sits under the Superhuman umbrella.